About Leïla
French
Native or bilingual
English
Fluent
Dutch
Conversational
Spanish
Conversational
Arabic
Basic
Japanese
Basic
Experience
- Calame RédacWeb Content WriterSeptember 2022 - Today (3 years and 9 months)Paris, France
- BODYHITCustomer Service SupervisorJune 2020 - January 2022 (1 year and 7 months)Paris, France
- BODYHITCustomer Service RepresentativeJanuary 2020 - June 2020 (5 months)9th arrondissement of Paris, 75009 Paris, France- Administrative and accounting management of customer contracts and invoices- Management of incoming and outgoing calls- Management of incoming and outgoing emails- Customer follow-up, advice, and loyalty- Management of branch club schedules- Moderation of Facebook and Instagram comments and private messages- Complaint processing- Training- Prospecting and maintaining the prospect file
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Education
- Baccalaureate, Health and SocialMarie-Noël Private High School2012Baccalauréat, Sanitaire et social
- Peer mediation certificate, Conflict managementMarie-Noël High School2010Certificat médiation par les pairs, Gestion du conflit