Léa Rousse

BENCHMARK AND WORKSHOP FACILITATION for EDF. Support in choosing the new billing solution that EDF will adopt.

• Benchmark of billing solution providers

• SWOT analysis of selected billing providers

• Weighting and Ranking of solutions during a collaborative workshop. DESIGN THINKING COACH for the ORDRE DES EXPERTS COMPTABLES to build an AI roadmap.

• Series of interviews with accounting experts and members of the order to identify pain points encountered by the profession and related use cases.

• Ideation workshop to address the pain points identified during the interviews. The objective of this workshop was to find initiatives using AI and Data to address the pain points.

• Prioritization workshop for initiatives and analysis of use cases derived from the initiatives.

• Identification of business/commercial value of use cases, assessment of technical feasibility, and prioritization based on these two axes.

• Creation of the AI roadmap prioritized by an MVP. FACILITATION OF A DIGITAL DAY WORKSHOP for an AIRBUS subsidiary. Presentation of IBM solutions: hybrid cloud, digital factory, service platform. Evaluation of the client's maturity on these solutions to adapt the offer. Benchmark/sourcing mission to identify sound, lighting, and video control solutions for LVMH's RETAIL LAB.

KNOWLEDGE PARTNER

• Data management: Update and connect data on the D2C playbook, a SharePoint site that gathers all documentation and knowledge within D2C.

• Change management: Train deployed countries on the store portal (RC.com back office).

DESIGN THINKING COACH for ORANGE

• Mentoring Orange project teams on the Design Thinking approach to train them and make them autonomous in their agile practices.

• Concrete support in the process, mentoring is done on ongoing projects.

• Support through the double diamond process up to the MVP, from product or service conception to coordination with agile coaches for the delivery phase.

• Transversal coaching of teams in the Design Thinking approach and facilitation of workshops in the B2B and Consumer sectors.

• Analysis of user experience through on-site observations/interviews/quantitative tests with the Orange and Harris polling institute, identification of pain points, needs, and opportunities in the current customer experience.

• Competitive benchmarking (direct and indirect) / Open mind for inspiration and positioning.

• Facilitation of ideation workshops to define a new user-centered experience that addresses the identified pain points.