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Léa O.LO

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Freelancer profile translated to English.
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About Léa

Hello, my name is Léa.

After several years in customer relations and then in private security, I developed skills that serve me daily: organization, priority management, autonomy, rigor, and customer service.

My background taught me to work in demanding environments where reliability, responsiveness, and managing unforeseen events are essential.

Today, I support entrepreneurs, freelancers, and small businesses in their administrative organization and activity tracking.

I can specifically help you with:

• Daily administrative management
• Customer follow-up and communication via email or phone
• Calendar and schedule management
• Document, report, and procedure writing
• Formatting and tracking Excel spreadsheets
• Organizing files and databases
• Handling customer requests and remote administrative support

I am a serious, committed, and attentive person. My goal is simple: to save you time, allow you to stay focused on your business, and provide you with reliable daily support.

If you are looking for an organized, versatile, and trustworthy collaborator, I would be delighted to discuss your needs with you.
  • French

    Native or bilingual

  • English

    Conversational

Remote only
Primarily works remotely

Experience

  • Atlas securité
    Fire Safety Officer
    PUBLIC SAFETY
    April 2025 - May 2026 (1 year and 1 month)
    Rouen, France
    Experience in structured professional environments requiring rigor, strict adherence to procedures, and a sense of responsibility.

    This experience allowed me to develop great reliability, a strong attention to detail, and excellent management of frameworks and instructions.

    I strengthened my autonomy, my professional discipline, and my ability to work in demanding and regulated environments.
    Professional Rigor and Adherence to Procedures Organization and Priority Management in a Structured Environment Autonomy and Reliability in Task Execution
  • Teletech Courtage
    Customer Relations Advisor – Customer Relations Centers
    TELECOMMUNICATIONS
    March 2022 - October 2024 (2 years and 7 months)
    Le Havre, France
    Customer relationship management in a high-activity environment.

    Main responsibilities:
    • Handling incoming and outgoing calls
    • Managing and tracking customer requests
    • Customer support and information
    • File management and adherence to internal procedures
    • Use of CRM and office tools

    This experience allowed me to develop strong communication skills, effective priority management, and rigor in tracking customer files.
    Handling and Following Up on Customer Requests Customer File Management and Administrative Follow-up Professional Oral and Written Communication Complaint Management and Request Resolution Adherence to Request Processing Procedures* Ability to Handle a High Volume of Interactions

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Skill set

Categories

  • Other