Freelancer profile translated to English.

Description

Administrative Assistant, I support freelancers, VSEs/SMEs, and other professionals in managing their administrative tasks to save them time and provide peace of mind.

I also offer complementary expertise in automotive financing advice, to help you understand, analyze, and choose the solution best suited to your needs (LOA, LLD, credit, leasing, etc.).

💡 Why work together?

• Organization and rigor

• Clear and effective communication

• Adaptability to each client's needs

• Respect for deadlines and guaranteed confidentiality

Responsive and attentive, I am available for one-off, regular, or urgent assignments.

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Lyon (up to 50km), Fréjus (up to 20km)

DIAC
Customer Relations Advisor
BANKING AND INSURANCE
July 2015 - August 2022 (7 years and 1 month)
Villeurbanne, France
Customer reception and relations (telephone, email, mail) Administrative management of the client portfolio (individuals and professionals)
Handling and resolution of customer dissatisfaction
Management of invoicing and collection for our French clients
Responsible for the contract cancellation-re-entry specialty (resolving anomalies related to the contract, purchase order OR vehicle delivery)
Management of the After-Sales Service for our products Assisting the manager in daily tasks (activity monitoring, information sharing, activity reporting to hierarchical superior..)
Team referent (15 people)
Management of network and key account vehicle fleets
Management of company projects and employee training (implementation of the new telephone system in France)
Administrative Management Customer Relations Customer Follow-up Debt Collection Financial Management
Peugeot
Corporate Sales Advisor
AUTOMOBILE
September 2022 - June 2024 (1 year and 9 months)
Draguignan, France
Prospecting and developing professional clientele
Sales and advice on automotive sales, associated financing solutions
Management and participation in exhibitions and professional events
Prospecting Sales Event Management
MartinezConseils
Administrative Assistant
CONSULTING AND AUDITS
July 2025 - Today (11 months)
Saint-Priest, France
Administrative Assistant, business management consulting and automotive financing consulting.

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Professional Baccalaureate in Accounting
Fernand Forest High School
2012
University Diploma in Technology in Business and Administration Management
IUT D’Annecy
2015

Léa Martinez

Administrative Assistant

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