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Léa J.LJ

Léa J.

Operational Architect ❖ Process Manager/Management

€670/day
Marseille, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Léa

Creating or structuring an organization is not just about implementing processes. It's also about clarifying priorities, information, and work methods.

🧩 With experience in operations across various sectors, I help companiescreate or structure their organizationto build a clear work system, adapted to their business and their clients, where everyone knows where to find information, what to do, and when to do it.

Hybrid Partner**, I intervene at the intersection of **operational architecture(process design & optimization) andmanagement(execution & monitoring of operations) to solve these issues.

➡️ **My approach is based on a systemic view of the ecosystem**, both "macro" and "micro": understanding how teams, tools, and operations interact, understanding the challenges, dynamics, and culture of the organization, while identifying what truly hinders daily execution.

I then intervene at two levels depending on your needs:

⚙️Process Manager-> the "design" of the system: I design and structure your processes, tools, and work methods (or optimize existing ones) to build a clear, tailor-made system adapted to your business, your teams, client management... and enjoyable!

🚀Operational Management-> the "run" of the system: I ensure the implementation of processes, team coordination, and operational monitoring to guarantee reliable, aligned, and long-term performance, within a continuous improvement dynamic.

Designing ultra-optimized, easy-to-understand, and simple-to-use functional systems is truly my passion (and if it looks good, even better!). Because a good organization should never be complicated.

Let's discuss your needs!
  • French

    Native or bilingual

  • English

    Fluent

  • Italian

    Conversational

  • Spanish

    Conversational

  • Chinese

    Conversational

Can work on-site
Marseille (up to 50km)

Experience

  • The Assistant
    Executive Assistant & Process Manager
    January 2024 - Today (2 years and 7 months)
    Paris, France
    I have worked for clients from all backgrounds: finance, insurance, luxury, real estate, art, logistics, training... In France and abroad.

    Process Architecture:Design and writing of internal procedures (SOPs) and clear documentation to streamline, centralize, and optimize daily operations and internal communication through dedicated tools.

    Premium Coordination:Organization of complex international travel, corporate and private events, appointment coordination, complex calendar and editorial management, multilingual translations.

    Administrative & HR Management:Complete financial cycle management (pre-accounting, invoicing, reminders, payments) and HR (from strategic recruitment to contract management, timesheets, leave, and payroll), structuring and archiving internal documentation.

    Client Relations:Client file tracking, internal and customer service communication management (emails and switchboard), continuous improvement.
    Process Optimization Executive Assistance Operational Performance Team Coordination Administrative Management
  • Eaurigine
    Operational Assistant
    January 2023 - January 2024 (1 year)
    Aix-en-Provence, France
    Internal Optimization:Implementation of organizational tools and processes for information centralization, clear and fluid internal communication, and time savings in daily tasks.

    Operational Assistance:Administrative management, team management, strategic analysis.

    Communication and Event Management:Complete event management, from sourcing suppliers to technical stand setup, strategic direction of the communication team, competitive intelligence, creation and improvement of communication materials, editorial calendar management, content creation.
    Business Restructuring Event Organization Project Management Internal Communication Team Management
  • Conciergerie privée
    Seasonal Rental Management
    September 2021 - December 2023 (2 years and 3 months)
    Premium Concierge Service:Rental of private properties, calendar management, guest reception and support, inventory checks, liaison with service providers, tourist recommendations, near-immediate availability.

    Team Coordination:Coordination and supervision of various stakeholders (technical maintenance, repairs, cleaning, agencies...), stock management, mediation.

    Administrative Management:File management, appointment scheduling, collection and payment of service providers.
    Team Coordination Team Management Project Management Customer Service Excellence Client Relations

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Education

  • Bachelor's degree in International Business, Entrepreneurship and Civilizations, Foreign Languages (Europe/Asia)
    National Taiwan Normal University
    2018
  • Preparatory year for higher education in Visual Arts and Culture, specializing in Architecture and Set Design
    Atelier de Sèvres
    2015

Skill set

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