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Léa J.LJ

Léa J.

Operational Architect❖Process Manager/Pilotage

€670/day
Marseille, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Léa

With experience in operations across various sectors, I address companies that wish totransform a way of workingbased on urgency, implicit habits, and individual memoryinto a simplified systemthat is clear, fluid, and capable of sustainably supporting their business.

🧩Hybrid Partner**, I intervene at the intersection of **operational architecture(process design and optimization) andmanagement(execution and monitoring of your operations) to solve specific issues, e.g.:

- Everything still relies on the leader
- Processes are unclear or non-existent
- Information is lacking and the same questions are asked repeatedly
- The team lacks cohesion and clear priorities
- Tools are underutilized or poorly organized
- Tasks get lost and delays accumulate

**My approach is based on a systemic analysis of the ecosystem**, both 'macro' and 'micro': understanding how teams, tools, and operations interact as a whole, while identifying friction points that hinder daily execution. I then intervene at two levels depending on your needs:

⚙️Process Manager-> the 'design' of the system: I design and structure your processes, tools, and work methods (or optimize the existing ones) to build a clear system that ensures perfect team coordination, fluid communication, and sustainable support.

🔄Operational Management-> the 'run' of the system: I ensure the implementation of processes, team coordination, and operational monitoring to guarantee reliable, aligned, and long-term high-performance execution, within a continuous improvement dynamic.

Accustomed to multidisciplinary, international, and demanding environments, I quickly understand an organization's challenges and specificities to design tailor-made solutions adapted to each field reality.

Let's discuss your needs!
  • French

    Native or bilingual

  • English

    Fluent

  • Italian

    Conversational

  • Spanish

    Conversational

  • Chinese

    Conversational

Can work on-site
Marseille (up to 50km)

Experience

  • The Assistant
    Executive Assistant & Process Manager
    January 2024 - Today (2 years and 5 months)
    Paris, France
    I have worked for clients from all backgrounds: finance, insurance, luxury, real estate, art, logistics, training... In France and abroad.

    Process Architecture:Design and writing of internal procedures (SOP) and clear documentation to streamline, centralize, and optimize daily operations and internal communication through dedicated tools

    Premium Coordination:Organization of complex international travel, corporate and private events, appointment coordination, complex calendar and editorial management, multilingual translations

    Administrative & HR Management:Complete management of the financial cycle (pre-accounting, invoicing, follow-ups, payments) and HR (from strategic recruitment to contract management, timesheets, leave, and payroll), structure and archiving of internal documentation

    Client Relations:Client file monitoring, internal communication and customer service management (emails and switchboard), continuous improvement
    Process Optimization Executive Assistance Operational Performance Team Coordination Administrative Management
  • Eaurigine
    Operational Assistant
    January 2023 - January 2024 (1 year)
    Aix-en-Provence, France
    Internal Optimization:Implementation of organizational tools and processes enabling information centralization, clear and fluid internal communication, and time savings in daily operations

    Operational Assistance:Administrative management, team management, strategic analysis

    Communication and Event Management:Complete event management, from sourcing vendors to technical stand setup, strategic direction of the communication team, competitive intelligence, creation and improvement of communication materials, editorial calendar management, content creation
    Business Restructuring Event Organization Project Management Internal Communication Team Management
  • Conciergerie privée
    Seasonal Rental Management
    September 2021 - December 2023 (2 years and 3 months)
    Premium Concierge Service:Rental of private properties, calendar management, guest reception and care, inventory checks, liaison with service providers, tourist recommendations, near-immediate availability

    Team Coordination:Coordination and supervision of various personnel (technical maintenance, repairs, cleaning, agencies...), stock supervision, mediation

    Administrative Management:Management of files, appointments, collection of payments, and payments to service providers
    Team Coordination Team Management Project Management Customer Service Excellence Client Relations

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Education

  • Bachelor's Degree in International Business, Entrepreneurship and Civilizations, Foreign Languages (Europe/Asia)
    National Taiwan Normal University
    2018
  • Preparatory year for Fine Arts and Culture schools, specialization in Architecture and Set Design
    Atelier de Sèvres
    2015

Skill set

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