Freelancer profile translated to English.
Back to original languageAbout Léa
🎯 Customer Success & Marketing Freelancer | Project Management • CRM • Customer Relations
After more than 7 years of experience within large companies like L'Oréal Luxe, Disneyland Paris, and SimpliField, I now support brands in:
🚀 Implementing high-performing CRM strategies (segmentation, email campaigns, KPIs)
🤝 Optimizing customer relations through messaging and SaaS tools
🤖 Designing AI conversational journeys (chatbots) to enhance customer experience, onboarding, and support
📊 Managing marketing and digital projects from A to Z
✨ Creating clear and impactful content (emails, training materials, digital assets)
💡 My strength: combining strategy, operations, and interpersonal skills to help companies retain their customers and strengthen their brand image.
📌 Available for Customer Success, Project Management, and CRM & Digital Marketing missions — as a freelancer, I am responsive, flexible, and results-oriented.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- SimpliFieldCustomer Success Manager/ Project ManagerSOFTWARE PUBLISHINGJuly 2023 - Today (2 years and 11 months)- Daily client support on Retail issues- Onboarding and Training- Project Management- Development of customer loyalty strategies- Creation of training documents for clients- Billing management- Contract signing and upsell
- AlcméonCustomer Success Manager / Project ManagerFebruary 2021 - July 2023 (2 years and 5 months)Paris, France- Daily client support on Business Messaging issues- Training on our SaaS Project Management software- Development of the company's customer loyalty strategy- Creation of training documents for clients
- Disneyland ParisRelationship Marketing Project ManagerNovember 2019 - December 2020 (1 year and 1 month)Marne La Vallée, France- Messaging Strategy: implementation of messaging tools (creation of chatbots on Messenger, Twitter, Whatsapp, Instagram Direct, Apple Business Chat,...) to improve customer relations.- Creation and management of the brand's Pinterest account- CRM Strategy: creation and integration of relational email campaigns
Recommendations
Be the first to recommend Léa
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- DUT Information CommunicationIUT Paris DescartesDUT Information Communication
- Bachelor and Master Manager of Marketing and CommunicationPôle Paris AlternanceBachelor et Master Manager du Marketing et de la Communication