Freelancer profile translated to English.

Description

I support e-merchants in the financial and operational management of their business, enabling them to save time, secure their operations, and improve their profitability.

Thanks to my expertise in financial management, accounting, and customer service, I act as a true right-hand person to structure and optimize your business on a daily basis.

✅ What I can do for you

Structure and manage your cash flow: track flows, forecasts, cash optimization

Ensure the reliability of your financial management: invoicing, payment tracking, VAT preparation (in conjunction with your accountant)

Design customized management tools: dashboards, performance indicators, profitability tracking

Optimize your administrative and financial processes for greater efficiency

Manage your customer service (after-sales service) with a focus on satisfaction and loyalty

🎯 My added value

A "management" approach: I don't just execute, I help you understand and improve your performance

A global e-commerce vision: finance, operations, and customer experience

High autonomy and reliability

The ability to structure and evolve your processes with growth in mind

📌 Tools

Shopify, Gorgias, Excel (Office Suite)

📊 Types of assignments

Cash flow management and financial structuring

Implementation of reporting and decision-support tools

Operational accounting management

Optimization of administrative and financial processes

Outsourced customer service management (after-sales service)

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Nantes (up to 20km)

LGM 118
Versatile Entrepreneur
January 2023 - Today (3 years and 7 months)
Financial & Accounting Management
Development of financial forecasts - Cash flow monitoring and forecasting - Cost studies and financial feasibility analysis of expenses - Preparation of VAT returns - Account reconciliation - Implementation of dashboards - Analysis of budget variances
Communication & Social Media
Creation and management of social media accounts - Visual creation - Performance analysis
Customer Relations & Operational Management
Customer relationship management - Complaint processing and resolution - Customer request tracking
Financial and Administrative Management Social Media Customer Relations Data Analysis Creation of Tracking Tools
KELVION
Accounting Assistant and Treasurer
ENERGY AND UTILITIES
November 2022 - November 2023 (1 year)
Financial & Accounting Management
Participation in monthly, quarterly, and annual closings - Financial reporting - Participation in account consolidation - Account reconciliation - Monitoring and analysis of customer and supplier accounts - Management of foreign currency transactions (monitoring, reconciliation, hedging) - Bank overdraft management
Currency Management Accounting Reconciliation
ACRILI
MANAGEMENT ASSISTANT
February 2022 - August 2022 (6 months)
Sliema, Malta
Financial Management
Development of monitoring and decision-support tools - Financial forecasting - Performance monitoring and analysis - VAT preparation and filing - Inventory monitoring and management
Customer Relations
Monitoring customer requests and satisfaction - Handling complaints and loyalty programs
Customer Relations Accounting Preparation Inventory Management Data Analysis Planning, Budgeting and Forecasting