Freelancer profile translated to English.
Back to original languageAbout Léa
You have a product that works… but:
your documentation is scattered or outdated
your users struggle to onboard
your support team answers the same questions repeatedly
By combining technical writing and AI to accelerate and ensure reliable production, I provide you with documentation designed to reduce support load, improve product adoption, structure a sustainable foundation, and prepare your content for AI usage.
9 years of combined experience in technical writing + compliance, with 5/5 rated missions.
📋 SaaS Documentation Audit (2-3 days)
Underutilized existing docs → mapping, friction points, actionable recommendations.
👉 A clear vision of priorities.
📚 Documentation Foundation (3-7 days)
Content architecture, taxonomy, guides, tutorials, FAQ.
👉 Clear, maintainable, self-service oriented docs.
💫 Product & API Documentation (2-10 days)
User guides, onboarding, API dev docs, internal procedures.
👉 Immediately usable content.
🤖 AI-Assisted Documentation (quote upon request)
Assisted generation, normalization, search optimization, preparation for chatbot/auto-support.
👉 Faster production + docs usable by your AI tools.
⚠️ AI accelerates, it doesn't replace: systematic human validation.
Documentation underutilized? Overloaded support? Ineffective onboarding?
Contact me for an initial discussion and a free audit.
English
Fluent
Italian
Conversational
French
Native or bilingual
Can work on-site
Moulins (up to 50km), Clermont-Ferrand (up to 10km)
Experience
- UPANDGOE-learning DocumentationEDUCATION AND E-LEARNINGFebruary 2025 - May 2025 (3 months)Lyon, FranceE-learning platform with several user types:
- learners,
- administrators.
The product required documentation to assist with onboarding.⚠️ Issues:- lack of structured documentation,
- difficulty for users to understand certain features,
- lack of clarity in roles and usage,
- documentation difficult to maintain over time.
🛠️ Intervention:- analysis of user journeys (learner / administrator),
- identification of friction points in product understanding,
- structuring of usage-oriented documentation,
- writing of clear user guides,
- creation of a glossary to harmonize vocabulary,
- formalization of documentation update procedures.
📦 Deliverables:- user guides (learner / administrator)
- product glossary
- reusable documentation structure
- update rules (documentation lifecycle)
📈 Results:- better understanding of features,
- reduction of vocabulary-related ambiguities,
- easier-to-maintain documentation,
- usable foundation for user support.
- TraslexicLogistics Pricing APILOGISTICS AND SUPPLY CHAINApril 2023 - September 2023 (5 months)Limoges, FranceCompany in the logistics sector developing a pricing API for multimodal freight.Functional API but:
- limited technical documentation
- difficulty for integrators to grasp
- strong reliance on internal communication
⚠️ Problem:- lack of structured documentation for developers
- slow technical onboarding
- risk of API misuse
🛠️ Intervention:- analysis of existing materials (technical specifications, API usages)
- structuring of clear developer documentation
- writing of endpoints with examples
- creation of complementary materials (presentations, guides)
- harmonization of technical vocabulary
📦 Deliverables:- structured API documentation
- integration guide
- presentation materials for technical users
📈 Results:- better understanding of the API by integrators
- reduction in internal explanation needs
- documentation usable as a product foundation
- via TraslexicArtificial IntelligenceTECHOctober 2024 - January 2025 (3 months)San Francisco, United StatesWriting prompts and correcting texts for training artificial intelligence (LLM).Remote work in EnglishIn-depth experience with processes and challenges related to Artificial Intelligence, particularly generative AI: chatbots and other conversational uses.
Reviews
Recommendations
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Education
- Technical WriterCI3M2018Titre équivalent à BAC +5 Procédures, normes, internationalisation, types de document, tout est là pour vous permettre de concevoir et de rédiger des documents ciblés, structurés et minimalistes. Objectifs pédagogiques : Rédiger des procédures et des avertissements Concevoir et structurer l'information technique Concevoir et structurer une documentation technique Appliquer les normes métier
- European LawyerUniversité François Rabelais de Tours2009Master 2 en droit Droits européens Droits de l'UE Droit allemand Droit anglais Stage de fin d'étude pour 50% de la note finale réalisé en Droit matériel de l'Union européenne ; spécialisation : conseil en mise en conformité des produits (notamment Marquage CE)
Certifications
Skill set
Categories
- Other