Léa Carré

• Structuring and optimizing a workspace on Notion (project, task, and resource organization)

• Implementing a system for tracking priorities and deadlines

• Managing and optimizing email inbox (sorting, organization, replies, follow-up)

• Structuring and organizing professional documents for quick and efficient access using Notion

• Support for audit preparation and follow-up

• Optimizing administrative processes to improve overall organization

During this experience, I conducted data analysis based on key performance indicators (KPIs) related to inventory and production using the SQCDPI method. I also managed a project to create a Power BI dashboard for medium and long-term inventory tracking. Furthermore, I applied the DMAIC methodology to structure and implement a new production control procedure aimed at improving quality.

This experience allowed me to develop a strong sense of customer service and a high capacity to achieve my sales goals. I was responsible for welcoming, advising, and retaining customers, as well as selling telecom products and services (mobile phones, plans, internet boxes, accessories). Working in such a dynamic environment taught me to be responsive, to adapt quickly to customer needs, and to work effectively in a team. I was also regularly confronted with tense situations or customer dissatisfaction, which allowed me to develop a real ability to de-escalate conflicts with calm, listening, and diplomacy while respecting company procedures.