Freelancer profile translated to English.

Description

With a dual expertise in Customer Service and communication, I support brands (particularly in e-commerce) in developing their visibility and retaining their community. My strength? The rigor of a Law background combined with creative versatility forged through complex project execution.

Industry field of expertise

Languages

French
Native or bilingual
Italian
Basic
English
Fluent

Workplace preferences

Can work on-site

Nice (up to 30km)

QUATRO GYMNASTICS
Customer Service & Communication Officer
E-COMMERCE
September 2024 - September 2025 (1 year)
Versailles, France
CUSTOMER SERVICE :
- Management of European customer emails
- Telephone customer service
- Processing returns: exchanges, refunds, quality checks
- Statistical analysis of customer complaints and provision of solutions
- Organization of an event for private and professional clients in partnership with the office manager
- Organization of a Pop-up at the national gymnastics championships in Belgium
- Product management on the Shopify e-commerce platform
- Liaison between the office and the warehouse: request tracking
- Collaboration with individuals working in the United Kingdom and the United States

COMMUNICATION / MARKETING :
- Creation of content for social media
- Participation in the organization of photo shoots
- Creation of visuals/posters for events
- Writing and sending newsletters (eshots)
- Translation of content for the website
Email Marketing Email Management Customer Service Social Media Social Media Visuals
QUATRO GYMNASTICS
Customer Service & Communication Officer
E-COMMERCE
November 2025 - Today (7 months)
Nice, France
CUSTOMER SERVICE:
- Management of European customer emails
- Processing returns: exchanges, refunds
- Statistical analysis of customer complaints and provision of solutions
- Product management on the Shopify e-commerce platform
- Liaison between the office and the warehouse: request tracking
- Collaboration with individuals working in the United Kingdom and the United States

COMMUNICATION / MARKETING:
- Creation of content for social media
- Creation of visuals/posters for events
Email Management Social Media Administrative Management Order Management After-Sales Service