Freelancer profile translated to English.
Back to original languageAbout Lau
My name is Lau Torres, I have over 25 years of experience as an Office Manager developing and structuring administrative systems, and I currently audit and create administrative systems as a freelancer.
I am passionate about transforming chaos into clear, independent, scalable, and accessible structures that work even when you are not around.
I work with freelancers, SMEs of 2 to 12 people, and entrepreneurs who buy or sell businesses, designing workflows, operational manuals, and systems that allow a business to breathe, grow, and continue to operate efficiently.
As a Virtual Assistant, I solve management, billing, administrative coordination, and process documentation problems, creating systems that save time, reduce errors, and ensure continuity.
My approach as an Administrative Architect transforms the way a business is organized so that working in it is simpler, more orderly, and even enjoyable.
Spanish
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- Payvision | Global AcquiringWorkplace Administrator & Office ManagerApril 2019 - July 2022 (3 years and 3 months)Madrid, SpainKey achievements: + Process Optimization:- Spearheaded, developed, and implemented streamlined office procedures.- Achieved a remarkable 20% reduction in administrative errors.- More efficient work environment. + Team Support and Management:- Expertly supported a team of over 80 employees.- Enhanced daily operations, boosted employee satisfaction, and improved retention rates. + Efficiency Gains:- Streamlined office processes, including scheduling, budgeting, and procurement.- Drove significant efficiency gains and optimized resource utilization. + Innovative Workplace Policies:- Implemented innovative workplace initiatives promoting inclusivity and collaboration.- Fostered a sense of belonging among over 8 teams, creating a positive and engaging work environment. + Event and Meeting Excellence:- Led the organization and execution of seamless company-wide events and meetings.- Consistently achieved high attendee satisfaction scores and received extremely positive feedback. + HR Partner and Benefits Coordination:- Collaborated closely with the HR department for smooth onboarding and offboarding processes.- Effectively coordinated monthly perks and benefits for all employees.
- ALIZENTOffice ManagerNovember 2015 - March 2019 (3 years and 4 months)Tres Cantos, MD, SpainKey achievements: + Negotiation Expertise:- Secured favorable vendor contracts.- Achieved a significant 15% reduction in supply expenses.- Contributed to substantial cost savings for the organization. + Efficient Information Management:- Introduced and implemented improved filing systems.- Brought order to information management.- Enhanced accessibility to information.- Reduced paperwork retrieval processes time by 75%.
- Simon-Kucher & PartnersOffice ManagerApril 2010 - June 2015 (5 years and 2 months)Madrid, SpainKey achievements: + Event Management Mastery:- Orchestrated 7 company events for up to 200 attendees.- Garnered praise for seamless execution and exceptional hospitality.- Positively impacted the company's reputation. + Cost-Saving Negotiation:- Leveraged negotiation expertise with travel agencies.- Achieved a remarkable 50% reduction in booking costs.- Resulted in substantial savings for the organization. + Team Building Excellence:- Devised and implemented engaging Team Building activities.- Fostered collaboration, communication, and camaraderie among 50+ team members.- Contributed to a positive and productive work environment.
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Education
- Specialization in Human Resources Management, Labor Advisory and OSH, Human Resources Management/Personnel Administration, GeneralSchool of Business and Management of UEMC2023Especialización en Dirección de RRHH Asesoría Laboral y PRL, Gestión de recursos humanos/Administración de personal, general
- Management Secretary, Managerial SecretariatInternational Secretariat Studies1996Management Secretary, Managerial Secretariat
Certifications
- Cambridge Certificate C1, Score 199Cambridge2019
- Virtual AssistantIQS Executive Education2024