Freelancer profile translated to English.

Description

Graphic designer specializing in the hotel, restaurant, and event industries.

I create custom visuals and offer, as needed, occasional remote concierge and coordination support, based on my field experience.

CORE OFFER — GRAPHIC DESIGN

Creation of one-off or recurring visual materials, adapted to on-site constraints:

Visual identities (total or partial)

Posters & flyers

Menus & restaurant cards

Event materials (signage, programs, invitations)

Packaging

Print & digital materials

👉 Abstract, original, sober, and premium universe, adaptable according to the brand or establishment's positioning.

COMPLEMENTARY SERVICE — REMOTE CONCIERGE / COORDINATION (UPON REQUEST)

Occasional support, activated only if the project requires it:

Client email management and processing

Responses to requests before/after events or stays

Simple coordination with service providers (briefs, follow-ups)

Specific research (venues, providers, information)

Assistance with organization and smooth customer experience

👉 This service is based on my experience in hospitality, tourism, catering, and events.

Languages

French
Native or bilingual
Spanish
Basic
English
Fluent

Workplace preferences

Can work on-site

Nantes (up to 50km)

Château de Maubreuil 5*
Receptionist
HOSPITALITY
April 2025 - October 2025 (6 months)
44470 Carquefou, France
- VIP client reception
- Check-in/out
- Handling custom requests
- Administrative management: Reservations, billing, and payment tracking
- Concierge services
- Coordination with internal departments: catering, housekeeping, technical services, etc.
- Training a new team
- Competitive analysis
- Arrivals/departures schedule management and room quality control
Customer Service Hospitality Client & Back-office Support
CroisiEurope
Cruise Advisor & Sales Assistant
TRAVEL AND TOURISM
October 2023 - March 2025 (1 year and 5 months)
Nantes, France
Group and Individual Service:
- Contract management & logistical coordination (internal/external): flight, hotel, excursion bookings, etc.
- Personalized customer advice & follow-up before, during, and after the cruise
- Sales support (groups up to 200 pax): management, billing, and follow-up
- Event presence: trade shows, open houses, etc.
- Venue research for events
Event Planning Customer Service Contract Management Customer Relations
Château Royal Beach Resort & Spa 4*
Event Project Manager
HOSPITALITY
May 2023 - October 2023 (5 months)
Noumea, New Caledonia
End-of-studies internship | Issue: How to develop (internal) events at Château Royal to inject new dynamism?
- Occasional banquet sales support
- Proposal and presentation of events to management: audit/consulting and feasibility study
- Planning, logistics, scenography, coordination & budget: Autonomous organization of my 1st event: "La Vie en Blanc" dinner-concert (80 pax)
- Creation of visual materials and commercial presentations
- Extra: setup & service during events (up to 200 pax)
Visual Creation Event Planning Canva Planning, Budgeting, and Forecasting

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BACHELOR IN TOURISM AND HOSPITALITY MANAGEMENT
Excelia Business School, La
2023
BACHELOR EN MANAGEMENT DU TOURISME ET DE L'HÔTELLERIE
BACHELOR'S DEGREE IN HUMAN AND SOCIAL SCIENCES Double degree
ESTHUA, University of Angers
2023
LICENCE DE SCIENCES HUMAINES ET SOCIALES Double diplôme

Graphic Designer

Laurine Hervy

Graphic designer & coordinator

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