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Laurie GervaisLG

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Freelancer profile translated to English.
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About Laurie

Versatile professional with 7 years of experience in customer relations, administrative management, and personalized support, including 5 years in the banking sector and 2 years in business management. I have developed strong listening, organization, and adaptation skills, allowing me to quickly understand needs and provide effective, concrete solutions.

Accustomed to demanding environments, I know how to manage priorities, optimize processes, and ensure rigorous customer follow-up. My career has allowed me to acquire a global vision of how a business operates, from customer communication to daily operational management.

Today, I offer my skills to companies that wish to confidently delegate their customer relations, administrative organization, or operational support, with seriousness, responsiveness, and professionalism.
  • French

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Studio L'Aerial Studio
    Manager
    ENTERTAINMENT AND LEISURE
    September 2024 - Today (1 year and 9 months)
    1 Complete business management (administrative, clients, scheduling, communication)
    2 Business development and customer loyalty
    3 Event organization and operational management
    Organization and schedule management Customer relationship management (CRM) Non-profit sector Social media management Teaching
  • Nextalk
    Remote banking advisor
    BANKING AND INSURANCE
    January 2019 - March 2023 (4 years and 2 months)
    1 Handling customer requests by phone
    2 Monitoring bank files
    3 Personalized advice and problem resolution
  • Réseau agences
    Banking advisor
    BANKING AND INSURANCE
    February 2019 - December 2022 (3 years and 10 months)
    1 Customer reception and support
    2 Sale of financial products
    3 Needs analysis and portfolio management

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Education

  • Bachelor's degree in E-commerce
    2018
    Licence E-commerce

Skill set

Categories