Laurie B.

File follow-up and technical request management: processing ~150 requests/month, with a 97% resolution and execution rate within deadlines. Dedicated Sales Admin support for two key account managers, representing a portfolio of over 300 B2B clients: order management, logistics coordination, invoicing, and dispute follow-up. Database and contract management: monitoring over 1200 contracts/year (creation, modification, price list upload). Process optimization and digitalization - Success: 30% reduction in processing time through task automation. User training: supporting numerous employees on our digital tools and internal platforms (1 to 2 sessions/month + new employees). Pricing setup & tool support: technical upload and team support - +20% in optimized bookings and revenue. Data analysis and reporting: monthly dashboard monitoring, variance analysis, and proposal of corrective actions. Project follow-up: managing 3 to 5 simultaneous projects with weekly meetings with sales and technical teams. CRM updates, data quality control, deadline monitoring. Production of Sales Admin dashboards and indicators (Excel – Pivot tables, formulas, deadline tracking). Issuance of invoices, credit notes, and handling of simple disputes.

File follow-up and technical request management: processing ~150 requests/month, with a 97% resolution and execution rate within deadlines. Dedicated Sales Admin support for two key account managers, representing a portfolio of over 300 B2B clients: order management, logistics coordination, invoicing, and dispute follow-up. Database and contract management: monitoring over 1200 contracts/year (creation, modification, price list upload). Process optimization and digitalization - Success: 30% reduction in processing time through task automation. User training: supporting numerous employees on our digital tools and internal platforms (1 to 2 sessions/month + new employees). Pricing setup & tool support: technical upload and team support - +20% in optimized bookings and revenue. Data analysis and reporting: monthly dashboard monitoring, variance analysis, and proposal of corrective actions. Project follow-up: managing 3 to 5 simultaneous projects with weekly meetings with sales and technical teams. CRM updates, data quality control, deadline monitoring. Production of Sales Admin dashboards and indicators (Excel – Pivot tables, formulas, deadline tracking). Issuance of invoices, credit notes, and handling of simple disputes.

Customer order and reservation file follow-up via PMS Resalys. Interface between sales and logistics teams. Preparation of invoicing and administrative sales management. Implementation of tools to improve operational fluidity.