Freelancer profile translated to English.

Description

I support SMEs and large groups in managing and optimizing their Order-to-Cash cycle, from order reception to collection.

With 6+ years of experience in Sales Administration, I intervene in short-term assignments (replacement, urgent, peak activity) as well as long-term assignments (structuring, transformation, sustainable support) — even in high-volume environments.

My expertise :

· Complete management of the O2C & Sales Admin cycle

· Monitoring and tracking of supplier & customer orders

· Multi-type invoicing, credit notes & refunds

· Dispute, discrepancy & collection management

· Analysis of stock, missing items, shortages & expiry dates

· Finance / Sales / Logistics coordination

· Operational reporting & process improvement

Tools :

SAP · Salesforce · AS400 · ERP · CRM · Zendesk · Diabolo · Office 365 · Advanced Excel

Autonomous, structured, and performance-oriented, I quickly integrate into your teams and bring an operational and organized vision.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

Aldi
Sales Admin Manager
June 2022 - August 2025 (3 years and 1 month)
Villepinte, France
Managed the entire supply cycle for a high-volume retail network. Analyzed weekly needs and anticipated supplier allocations.

Monitored orders from placement to warehouse delivery, managing delays and implementing corrective actions.

In-depth analysis of missing items, shortages, and overstock, monitoring stock coverages and recommending sales strategies for items with short expiry dates.

Close coordination with Sales Admin, logistics, and supplier teams.
Produced weekly and monthly operational reports using ERP and advanced Excel.
Microsoft Excel Microsoft Word SAP Procurement Management ERP
GROUPE UP
Sales Admin Manager
June 2018 - June 2022 (4 years)
Gennevilliers, France
Full management of the Order-to-Cash cycle for a multi-account customer portfolio: creating quotes and contracts, processing orders from production to delivery.

Full responsibility for customer invoicing: issuing invoices, managing credit notes, refunds, and processing "NPAI" (customer not found).

Monitoring and resolving customer disputes via Zendesk: analyzing discrepancies, coordinating with finance, production, and logistics teams to provide quick solutions.

Daily and monthly reporting on Excel.

Primary interface between customers and internal departments to ensure portfolio satisfaction and loyalty.
AS400 ERP Sage Delivery Tracking Social Dialogue
Mgen
Commercial Advisor
May 2017 - June 2018 (1 year and 2 months)
Bobigny, France
Reception, needs analysis, and customer support in subscribing to health insurance contracts.
Management and development of a customer portfolio: commercial upselling, active prospecting, and loyalty.

Administrative follow-up of customer files and regular reporting of commercial activity on Excel.