Freelancer profile translated to English.

Description

Hey! My name is Laure, I help you with the digital management of your accommodation, holiday center, airB&B... because the first step to getting bookings is the online presence: updating your information, reputation, good photos in the right places :)

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Accor
DIRECTOR
HOSPITALITY
January 2021 - July 2025 (4 years and 6 months)
Manages the daily operations of the hotel and ensures the profitability of the establishment
Leads, organizes, and motivates teams, ensuring a high level of service quality
Defines and implements the commercial strategy, optimizes distribution and pricing policy
Oversees administrative, financial, and regulatory management, as well as maintenance and safety
Team management CSR approach Office tools Fols Operational management
Accor
COMMUNITY MANAGER
HOSPITALITY
January 2019 - January 2021 (2 years)
Defines and implements the digital communication strategy of the hotel establishment
Creates, plans, and publishes content (social media, visuals, texts) enhancing the image and customer experience
Manages and develops the online community, handles interactions, messages, and customer reviews
Analyzes performance, monitors e-reputation, and implements optimization actions
Louvres Hotel
Receptionist
HOSPITALITY
May 2006 - January 2019 (12 years and 8 months)
Welcomes, informs, and assists guests throughout their stay
Manages reservations, check-ins and check-outs, as well as billing and payments
Ensures coordination with the various hotel departments
Ensures customer satisfaction and adherence to the establishment's procedures and standards