Laurent Zeilig

Training and practical application of Customer Success Manager techniques: onboarding, client monitoring, account management, and operational support.

Use of CRM (Hubspot, Airtable) to organize and track client interactions.

Coordination with internal teams to ensure client follow-up and resolution of their needs.

Application of customer retention and satisfaction methods learned during training and practical assignments.

Key skills: Customer Success, Account Management, CRM Hubspot & Airtable, B2B customer relations, onboarding, operational monitoring, team coordination, active listening.

Prospecting and identifying candidates for technical and audiovisual companies.

Implementation and monitoring of client and candidate processes via in-house CRM/ATS.

Advising and supporting clients in defining their needs.

End-to-end recruitment project management: job definition, sourcing, interviews, shortlist presentation, onboarding.

Key skills: Customer relationship management, project monitoring, CRM, communication, active listening, team coordination.

Coordination of technical and creative teams on complex audiovisual projects.

Management of client needs and quality monitoring throughout the project.

Training and support for assistants and interns.

Schedule management, budget adherence, and delivery conforming to client expectations.

Key skills: Project management, customer relations, team coordination, rigor, problem-solving, pedagogy.