About Laurent
French
Native or bilingual
English
Fluent
Italian
Fluent
Experience
- MFREducational ReferentEDUCATION AND E-LEARNINGJanuary 2023 - January 2026 (3 years)Administrative Process Optimization | Learner File Management | Operational Coordination- Optimization of administrative processes, resulting in a reduction in processing time of approximately 50%- Management and updating of learner administrative files (comprehensive and structured tracking)- Monitoring and control of regulatory, pedagogical, and mandatory documents- Organization and planning of appointments, meetings, and pedagogical reviews- Coordination between families, host companies, and the pedagogical team- Management of multichannel communication (phone, email, mail) with various stakeholders- Drafting of minutes, summaries, and administrative documents- Tracking of absences, internship agreements, and associated administrative files- Active participation in quality procedures and compliance with regulatory obligations- Contribution to the continuous improvement of internal organization and administrative workflows
- Milham ImportProject Management – Custom Furniture E-commerce SiteE-COMMERCEJanuary 2020 - January 2023 (3 years)E-commerce Project Coordination | Operational Support | Customer & Production Follow-upOperational follow-up of an e-commerce project specializing in custom furniture.Coordination between various stakeholders: clients, production, and project team.Tracking of orders and client project progress from start to finish.Management of client communications (information, follow-up, deadline updates).Verification and updating of product and order information.Participation in organizing and streamlining internal processes.Management of project-related data (orders, specifications, production tracking).Contribution to improving order processing and customer follow-up processes.
- SanimatexProject Management – Refurbishment of Two E-commerce Sites (Bedding)E-COMMERCEDecember 2019 - December 2020 (1 year)Participation in the refurbishment of two online sales sites specializing in bedding, ensuring operational coordination of the various project stages.Key tasks:Coordination between business units, technical teams, and various service providers.Project progress monitoring and adherence to deadlines.Gathering, formalizing, and tracking functional requirements.Verification and integration of content and product data.Quality checks of information before going live.Participation in testing phases and feature validation.Identification of blocking points and proposal of solutions to streamline project progress.Contribution to optimizing content management and updating processes.Supporting teams in adopting new tools and working methods.
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Education
- BTS Negotiation and Digitalization of Customer RelationsVAE2024BTS Négociation et Digitalisation de la Relation Client
- Digital Marketing, Copywriting, and SEOLivementor2022Marketing Digital, Copywriting et SEO
Categories
- Other