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Laurent Y.LY

Laurent Y.

Customer Service | Administration | Optimization & Data

€180/day
Sallanches, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Laurent

Versatile, responsive, and deeply focused on continuous improvement, I support companies in managing their customer service, administrative tasks, and data integration.

Coming from e-commerce and digital marketing, I have worked in various environments (furnishings, health, thermalism, automotive, real estate, education, and social sectors). This diversity has allowed me to develop a rapid and natural ability to adapt to all tools, processes, and business sectors.

Beyond task execution, my real strength lies in a constant desire for improvement and process optimization: I don't just do things, I strive to make methods smoother, simpler, and more efficient.

I am particularly effective in environments where it is necessary to:

- Quickly understand the stakes
- Integrate seamlessly into existing tools and processes
- Manage multiple tasks with rigor and autonomy
- Identify areas for improvement in the organization
I have developed a field-oriented approach: each mission is an opportunity to optimize, structure, and streamline what can be streamlined.

I quickly integrate into any work environment and adapt to existing tools and methods.

My approach is based on three pillars: reactivity, rigor, and continuous improvement.

I don't just execute: I analyze existing processes and identify, where possible, areas for optimization to gain efficiency and clarity.

What I bring you:
Rapid and seamless integration into your organization
Reliable and structured management of your daily operations
Progressive improvement of your internal processes
Real time savings on time-consuming tasks
Autonomous and committed operational support

I act as a flexible, solution-oriented support, with particular attention to efficiency and continuous improvement.
  • French

    Native or bilingual

  • English

    Fluent

  • Italian

    Fluent

Remote only
Primarily works remotely

Experience

  • MFR
    Educational Referent
    EDUCATION AND E-LEARNING
    January 2023 - January 2026 (3 years)
    Administrative Process Optimization | Learner File Management | Operational Coordination

    - Optimization of administrative processes, resulting in a reduction in processing time of approximately 50%
    - Management and updating of learner administrative files (comprehensive and structured tracking)
    - Monitoring and control of regulatory, pedagogical, and mandatory documents
    - Organization and planning of appointments, meetings, and pedagogical reviews
    - Coordination between families, host companies, and the pedagogical team
    - Management of multichannel communication (phone, email, mail) with various stakeholders
    - Drafting of minutes, summaries, and administrative documents
    - Tracking of absences, internship agreements, and associated administrative files
    - Active participation in quality procedures and compliance with regulatory obligations
    - Contribution to the continuous improvement of internal organization and administrative workflows
    Customer Service Management Data Entry
  • Milham Import
    Project Management – Custom Furniture E-commerce Site
    E-COMMERCE
    January 2020 - January 2023 (3 years)
    E-commerce Project Coordination | Operational Support | Customer & Production Follow-up

    Operational follow-up of an e-commerce project specializing in custom furniture.
    Coordination between various stakeholders: clients, production, and project team.
    Tracking of orders and client project progress from start to finish.
    Management of client communications (information, follow-up, deadline updates).
    Verification and updating of product and order information.
    Participation in organizing and streamlining internal processes.
    Management of project-related data (orders, specifications, production tracking).
    Contribution to improving order processing and customer follow-up processes.
  • Sanimatex
    Project Management – Refurbishment of Two E-commerce Sites (Bedding)
    E-COMMERCE
    December 2019 - December 2020 (1 year)
    Participation in the refurbishment of two online sales sites specializing in bedding, ensuring operational coordination of the various project stages.

    Key tasks:

    Coordination between business units, technical teams, and various service providers.
    Project progress monitoring and adherence to deadlines.
    Gathering, formalizing, and tracking functional requirements.
    Verification and integration of content and product data.
    Quality checks of information before going live.
    Participation in testing phases and feature validation.
    Identification of blocking points and proposal of solutions to streamline project progress.
    Contribution to optimizing content management and updating processes.
    Supporting teams in adopting new tools and working methods.

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Education

  • BTS Negotiation and Digitalization of Customer Relations
    VAE
    2024
    BTS Négociation et Digitalisation de la Relation Client
  • Digital Marketing, Copywriting, and SEO
    Livementor
    2022
    Marketing Digital, Copywriting et SEO

Categories

  • Other