Laurent Vasset, Expert CX Consultant

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Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km), Aix-en-Provence (up to 50km), Lyon (up to 50km)

ViiTAMiNE
Senior Manager Consultant, CX and AI Specialist
June 2018 - Today (8 years and 2 months)
Support for CX (Customer Experience), EX (Employee Experience), and OPS (Operational Efficiency) transformation, particularly with AI.
Field of intervention covering organization, business processes, tools, and HR skills.
Assignments include Diagnosis, Opportunity Study, development of Requirements Specification and Technical Specifications, Tender Management, Deployment Project Assistance, Change Management, and Continuous Improvement.
Numerous client references within large groups, some multinational, but also for medium-sized enterprises, particularly in the implementation of AI.
Digital Transformation Customer Relationship Management Artificial Intelligence Change and Transformation Management Strategic Diagnosis

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