Laurent Vasset, CX Expert Consultant

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Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km), Aix-en-Provence (up to 50km)

ViiTAMiNE
Senior Consultant CX and AI Specialist
June 2018 - Today (8 years)
Support for CX (customer experience), EX (employee experience), and OPS (operational efficiency) transformation, particularly with AI.
Scope of intervention covering organization, business processes, tools, and HR skills.
Assignments including Diagnosis, Opportunity Study, development of Requirements Specification and Technical Specifications, Tender Consultation Management, Deployment Project Assistance, Change Management, and Continuous Improvement.
Numerous client references within large groups, some multinational, but also for medium-sized companies, particularly in the implementation of AI.
digital-transformation Gestion de la relation client intelligence artificielle change-and-transformation-management diagnostic stratégique

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