About Laurent
French
Native or bilingual
English
Fluent
Experience
- U TechAgile MasterRETAIL (LARGE RETAILERS)January 2026 - Today (7 months)Carquefou, FranceAgile Master for the UCO team / Central Sales Management LineI am supporting UTech as an Agile Master during a challenging build phase of the offer creation project. The challenge is to recreate a common will to move towards better quality and a higher volume of delivery, by rebuilding trust. By identifying areas for improvement and implementing the necessary changes, we achieve these goals. Supporting a team of 20 people.Results / Deliverables:• Increased quality standards for delivery• Improved cycle time• Reduction in the number of anomalies• Unified team, confident, proud of its productions• Relevant delivery and testing indicators• Support for AI-driven test generation• Supervision of test automation• Support for AI-driven documentation reviewMission Objectives:● Regain control of the team to recreate positive momentum● Improve delivery quality● Have reliable and relevant trackingSkills Applied:● Design and facilitation of workshops for collective intelligence● Creation, analysis, and monitoring of clear and relevant indicators● AI prompting● Transverse and multi-level communication● Coordination with cross-functional teams● Facilitation of agile rituals/ceremonies● Optimization of methods and processes● Optimization of inter- and intra-team communicationTechnical Environment and Tools:● Java, Google Suite, Gemini, IBMi, Jira Cloud, Confluence, Squash, Miro…
- ImpactHumain+Agile Coach / Team Effectiveness CoachCONSULTING AND AUDITSApril 2020 - Today (6 years and 4 months)Nantes, FranceIndependent Agile Coach and Team Effectiveness CoachI facilitate Scrum rituals, synchronize teams, and drive continuous improvement, while coaching managers and teams on practices that yield measurable gains. I make change desirable and real.Sectors of activity:● Insurance● Industry● Business Services (IT Services, consulting firms…)● Software Publishers● Public sector (local authorities…)Results / Deliverables:● Increased delivery quality and customer satisfaction● 30% productivity improvement● Productivity gains of over 4 million Euros● Relevant and rapid innovation (Implementation of an accelerated, value-driven cycle)● Nearly 50% improvement in customer service response time• Process for creating and tracking relevant KPIsExamples of mission objectives:● Optimize our product creation and development cycle● Foster and accelerate innovation within a constantly evolving environment● Increase team productivity● Reduce turnover and retain talent to gain efficiency● Make our customer service more efficient● Integrate agile practices within an IT department undergoing restructuring to optimize itSkills Applied:● Coordination and coaching/training of multidisciplinary teams in complex environments● Facilitation of workshops and effective implementation of collective intelligence● Establishment of an agile culture and operating model (Scrum, SAFe)● Facilitation and coaching/training in agile rituals● Change management support● Coaching/Training of French and international teams● Creation of relevant team performance indicators (various dashboards, velocity charts, others…)● AI prompting● Leadership coaching for executives, managers, scrum masters,Technical Environments and Tools:● Mainframes, Java, SQL, Android, IoT, Gemini, Claude…
- AXAAgile Coach / Scrum MasterBANKING AND INSURANCENovember 2016 - October 2017 (11 months)Paris, FranceI supported AXA in the GDPR compliance of databases, primarily fed by the AXA Mainframe and used by actuaries. I also supported the creation and deployment of an international BI pilot. My role consisted of facilitating collaboration, within an agile framework, between multidisciplinary and international teams while establishing a sustainable and autonomous culture of continuous improvement through training and coaching.Results / Deliverables:GDPR-compliant databaseGDPR-compliant database update processAgile working framework shared between actuaries and ITBI database pilot and Spotfire dashboards (Universe) enabling "exploratory data and indicators" useInternational rollout and training on the pilotInternational rollout and training on the agile methodology for testing and adaptation according to world regionsObjectives of the two missions:Enable actuaries to have a GDPR-compliant database and ensure this compliance is sustainableEnable AXA managers at all levels and in all countries to have a flexible, relevant, and duplicable BI tool (creation of a pilot)Integrate an agile culture within the teamsSkills Applied:Coordination and coaching/training of technical and functional teamsFacilitation of workshopsEstablishment of an agile culture and operating model (Scrum, SAFe)Facilitation and coaching/training in agile ritualsChange management supportCoaching/Training of French and international teamsCreation and tracking of relevant team performance indicators (various dashboards, velocity charts, specific KPIs…)Technical Environments and Tools:Mainframes, Java, Hadoop, SQL, VM Ware, Spotfire
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Education
- PNL Coaching Bootcamp2024Bootcamp Coaching PNL
- Certification "Team Manager" (RNCP 7)2018Certification « Team Manager » (RNCP 7)
Certifications
- PSPOScrum.org2018
- Facilitator in Collective IntelligenceDThinking2022