Freelancer profile translated to English.

Description

Telemarketing and customer relations professional, I leverage over 20 years of experience in business development, appointment setting, and team supervision. Accustomed to demanding environments, I know how to qualify a prospect, conduct calls methodically, and transform a contact into a concrete opportunity. I bring rigor, listening skills, operational efficiency, and precise results tracking to my clients. I work on telephone prospecting missions as well as file qualification, call campaign management, or team coaching.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

quintesens-Nice
TELEMARKETER
April 2018 - Today (8 years and 3 months)
Telemarketer at Quintesens in Nice since April 2018, I contact clients and prospects interested in a tax optimization project to qualify their needs and situation. My role is to conduct telephone interviews, identify relevant opportunities, and set qualified appointments for tax and wealth advisors. I thus contribute to the commercial development of the activity by ensuring a professional first contact, good prospect qualification, and rigorous lead follow-up.
• Telemarketing • Prospect Qualification • Appointment Setting • Customer Relations • Active Listening Qualified Appointment Setting Customer Service / Customer Relations Project Management B2B / B2C Telemarketing
OUTREMER TELECOM-PHOENIX,
Supervisor
January 2016 - January 2017 (1 year)
Arizona, USA
• Manage a team of 15 people.
• Daily briefing.
• Field motivation and engagement.
• Analysis of figures and real-time monitoring of the dashboard. Transport planning.
• Break management.
• Listening and debriefing. Agent skill development.
• Team Management • Briefing Facilitation • Performance Monitoring • Reporting / Dashboard
LABORATOIRE MSD-La Défense
Supervisor
January 2013 - January 2015 (2 years)
Medical Information
• Handle questions and information requests from medical professionals.
• Anticipate stockouts.
• Respond to questions about contraindications for patients with rare diseases.
• Constant contact with manufacturing plants
• Customer Relations • Information Request Management • Internal Coordination • Service Orientation • Co