Freelancer profile translated to English.
Back to original languageAbout Laurent
Experienced N2/N3 IT Technician with over 4 years of experience in user support, park management, AD administration, and Windows/Linux environments. As a technical referent on-site, I handle incident resolution, team training, and procedure optimization. Autonomous, rigorous, and customer-satisfaction oriented, I master ticketing tools (GLPI, ServiceNow), SCCM, MDM, and Office 365. I am fully committed to each mission with a spirit of continuous improvement.
French
Native or bilingual
English
Fluent
Can work on-site
Saint-Germain-lès-Arpajon (up to 30km)
Experience
- Thales BrétignyTechnical ReferentOctober 2023 - March 2024 (5 months)Migration of 400 workstations (AD, SCCM, IP/MAC) Creation of delivery procedures and user support Inventory management, hardware, post-migration incidents
- Safran CorbeilTechnical ReferentApril 2025 - July 2025 (3 months)Optimization of intervention times Training of current employees and new arrivals Support for local teams and improvement of teamwork
- Thales LimoursIT TechnicianMay 2022 - November 2024 (2 years and 6 months)N2/N3 support for users (incl. VIP) Use of Linux and remote control tools
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Education
- Driver's License BPermis B
- PERSONAL DEVELOPMENT WORLD OF FINANCE JAPANESE CULTUREDEVELLOPEMENT PERSONNEL MONDE DE LA FINANCE CULTUREJAPONNAISE