Laurent L.

Customer service professional with a focus on listening, responsiveness, and user satisfaction. Accustomed to phone exchanges, remote support, and multi-channel customer request management, I know how to build trust while providing quick and effective solutions.

Comfortable working remotely, I master customer relations and support tools to ensure smooth and human support. Empathetic, organized, and customer satisfaction-oriented, I know how to handle requests, complaints, and after-sales service follow-up with seriousness and efficiency.

✅ Customer support & user assistance

✅ Inbound and outbound call management

✅ Remote customer relations / teleworking

✅ Active listening and problem-solving

✅ Clear and professional communication

✅ Customer follow-up and user satisfaction

✅ After-sales service & complaint management

I am available to support companies looking to offer a human, efficient, and quality customer experience.