Freelancer profile translated to English.
Back to original languageAbout Laurent
With over 15 years of experience in managing complex IT projects and leading multicultural teams, I specialize in digital transformation, strategic contract negotiation, and change management. My ability to listen to business needs and translate them into concrete solutions allows me to create value aligned with strategic objectives while maintaining a strong customer focus. Certified SAFe Agilist, I am committed to driving innovative and user-centric initiatives. My ambition is to continue tackling global challenges by leveraging my IT expertise and strategic vision.
French
Native or bilingual
English
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- Enginuity SASChief Executive Officer & FounderOctober 2024 - Today (1 year and 8 months)Paris, FranceMission: Consultant for IT Service Companies• Facilitate the adaptation of technical solutions to client needs.• Support digital transformation and provide strategic IT advice.• Manage projects using an iterative, flexible, and collaborative approach.• Align client needs with innovative technical solutions.
- Société GénéraleCustomer Relationship ManagerBANKING AND INSURANCEJanuary 2021 - January 2024 (3 years)94120 Fontenay-sous-Bois, FranceMission: Oversee international relations for 100 entities across 60 countries (EMEA, SGEF & Ayvens [formerly ALD/LeasePlan]): 40,000 users linked to the Digital Workplace.• Functional and cross-functional coordination: Supervise multidisciplinary teams (production, experts, project managers), while collaborating with global Account Managers and CTOs to align budgets, projects, and non-standard requests.• Digital transformation and strategic projects: Lead the "Modern Provisioning" program, involving identity synchronization via Microsoft MIM and the creation of a self-provisioning portal, promoting automation and efficiency.• Management of complex transitions: Coordinate Workplace services during the divestment of ROSBANK (compliance with ECB sanctions) and establish Transition Service Agreements (TSAs) for divested subsidiaries.• Promotion of company vision: Adapt offers and projects to the specific needs of international entities.Achievements:• Workshops on customer orientation "Client Languages"• Implementation of "Voice of the Customer" to adapt global Workplace offers to local needs• Cross-functional management and coordination of Agile technical teams for the delivery of an identity self-provisioning portal• Workplace referent for Transition Service Agreements (TSA) in the context of subsidiary divestitures
- Société GénéraleGlobal Head - Application PackagingBANKING AND INSURANCEJanuary 2017 - January 2021 (4 years)94120 Fontenay-sous-Bois, France• Multicultural team management: Supervise a team of over 30 people across multiple global sites, focusing on recruitment, career development, and talent retention, resulting in a 66% reduction in turnover.• Performance and cost optimization: Streamline application packaging processes, leading to a 50% reduction in personnel costs over 3 years while achieving a production quality exceeding 99%.• Contract negotiation and management: Renegotiate contracts with strategic partners (Cap Gemini, Flexera), including tenders for software maintenance and support.• Digital innovation: CSR referent for application accessibility for people with disabilities.Achievements:• Definition of a 4-year business case - achieved in 3 years• 66% reduction in turnover in France and India• 50% reduction in personnel costs (fixed price)• Reversibility of the offshoring contract with a major market player• Skill development and continuous training for teams• Production quality above 99% and 75% reduction in delivery times
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Education
- BTS ISEA-ITLEDC Paris Business School1994BTS ISEA-ITL
- Licence Business Administration & ManagementESIAE - Groupe ESA1995
Certifications
- SAFe 6.0 Scaled AgileScaled Agile, Inc.2024
- ITIL Foundation Certificate in IT Service ManagementEXIN2009