Laurent Collette

Nice to meet you! Welcome to my profile 😊

Are you here because your business started well but you've reached a point where things are getting complicated?

Are you asking yourself questions like:

- How to stabilize or anticipate growth?

- How to best take care of my clients and generate more satisfaction?

- How to improve my processes (without turning it into a bureaucratic nightmare)?

- How to bring order and structure to my business?

- How to evolve and align my team?

- How to improve my profitability?

- How to better manage my business and implement KPIs?

=> My job is to help you get your business back on track. More specifically, to help you start from the base: your client. I will guide you in transitioning from a product-centric organization to a customer-centric one. From implementing a few quick wins to a complete organizational overhaul, you decide where to set the cursor.

I can help you to

- better understand your clients and segment them to identify profitable and less profitable ones

- build the customer journey and rework your entire organization based on key customer moments

- implement the right management indicators

Why me?

- I managed a company of 10 people for over 3 years and successfully implemented a customer-centric model.

- I was COO for 2 years and implemented an operational model to meet customer promises under the best conditions for both the client and the company.

- I was an organization and IS consultant for 10 years on customer-centric issues (client knowledge, CRM, customer service, data, complaints...)

=> Let's take the time to get acquainted over a virtual ☕.

I'll offer you a first look through a 360° questionnaire that will help you ask yourself the right questions.