Freelancer profile translated to English.

Description

Operations Director / Fractional COO / Transition Manager. Part-time or full-time. For startups and established SMEs.

Over 10 years structuring organizations in motion — from foodtech to scale-ups, including B2B SaaS and social impact organizations.

My focus: companies that need to regain control of execution. Vague roles, misaligned workflows, growth outpacing processes, squeezed margins.

What works well with me: leaders who want a true right-hand person, who prefer to discuss substantive issues, and want to avoid bullshit.

Three skills I promote:

**Operational Structuring**: building playbooks, clarifying roles, steering rituals
**Financial and Performance Management**: creating and improving Business Plans, KPIs, OKRs, monitoring margins and cash flow

*Tool Deploymentto free up bandwidth for teams: CRM, Notion, AirTable, reporting and automation tools with or without AI (Claude, ChatGPT, Make,...)

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Can work on-site

Lyon (up to 50km), Paris (up to 10km)

EnerSchool
Co-founder & CEO / COO
ENERGY AND UTILITIES
June 2024 - Today (2 years)
Orléans, France
EnerSchool, a social impact company and training center for technical electricity professions.
Role: CEO / COO
Missions:
Management of the business across commercial, operational, and financial dimensions
Recruitment and management of teams
Management of operational activities on campus (purchasing, customer service, recruitment and coordination of a trainer network, etc.)
Administrative, HR, and accounting oversight
Management of relations with funders (banks, investors)
Business Creation Business Strategy Operations Management Business Plan Financial Management
Sami
Head of Business Operations
CONSULTING AND AUDITS
April 2023 - March 2024 (11 months)
Lyon, France
Sami, a B Corp certified B2B SaaS startup, specializing in measuring and reducing the carbon footprint of SMEs.
Role: Head of Business Operations
Missions:
Building the Business Operations function from scratch
Redesigning the CRM (HubSpot) to ensure data reliability and improve sales efficiency
Designing a workload management tool to optimize consultant planning
Implementing sales performance tracking: KPIs, dashboards, and reporting rituals
Overseeing lead generation operations
Revenue Operations Business Strategy CRM Performance Management Process Optimization
Alan
Key Account Management & Operations
HEALTH AND WELLNESS
January 2021 - April 2023 (2 years and 3 months)
Lyon, France
All-in-one digital health insurance for businesses.
Role: Key Account Management & Operations
Missions
Building the global playbook: D2D management, onboarding, upsell/cross-sell, and renewals
Sales performance management: analysis, identification of growth levers, team organization
Recruitment, training, and skill development of the KAM team
Improving sales tools (Salesforce, Outreach, Metabase)
Management and renewal of strategic key accounts
Performance Management Sales Operations CRM Process Optimization Key Account Management

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DELE Intermedio ETS TOEIC 975/990 Social Psychology Quantum Physics Advanced Certificate
DELE Intermedio ETS TOEIC 975/990 Social Psychology Quantum Physics Advanced Certificate
Master's degree
IÉSEG School of Management
2015
Master's degree

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Laurent Carnaille

Operations Director l Fractional COO

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