Freelancer profile translated to English.

Description

Hello, my name is Laurenne and I have been freelancing since December 2019. I am interested in carrying out appointment setting, file qualification, assistance, secretarial tasks, customer service (inbound-outbound), surveys or telephone surveys. I show determination in achieving my goals. Do not hesitate to call on me to accomplish your missions.

Industry field of expertise

Languages

Malagasy
Native or bilingual
French
Fluent
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Freelance
Virtual Assistant / Customer Support Agent
January 2019 - Today (7 years and 5 months)
• Management of incoming and outgoing calls (80 to 130 calls/day) and processing of 50 to 100 tickets per day.
• Customer assistance by phone and email: sales, customer qualification, after-sales service and loyalty.
• Technical support and ensuring high customer satisfaction
Anonyme
Teleoperator
RETAIL (SMALL BUSINESS)
April 2021 - July 2023 (2 years and 3 months)
- Customer prospecting (sales)
- Customer survey (promo code communication)
- Customer service (order taking and after-sales service)
Social Media CRM Project Management tt cal Anydesk Diva Movex 360E
Particulier
Appointment Setting
INTERNET OF THINGS (IOT)
April 2020 - April 2021 (1 year)
Customer prospecting for appointment setting if interested in creating an online sales site or a classic site.
CRM website