Laurène Panet

With 15 years of experience in customer relations and support, I have managed teams, structured processes that lasted, worked with Zendesk, Intercom, Hubspot... to make data meaningful. I have also led customer loyalty and satisfaction strategies.

What I bring you: someone who truly listens to your clients, who solves problems instead of letting them linger, who coordinates teams when things get complicated, and who remains human even when there's chaos.

I adapt to your tools, your context, your culture.

I manage: responsive support and help desk, process optimization, team animation, customer data analysis, inter-departmental coordination. It doesn't matter if it's a one-off mission, regular reinforcement, or broader structuring.

Looking for someone pragmatic who knows how to listen and gets things done? Let's talk.