Laurene Oulahyane

As the primary point of contact for clients, I ensure the overall management of contracts and relations with major accounts: a portfolio of 12 clients mainly in the automotive, aeronautics, and defense sectors.

✔️ Responsibilities:

- Coordination with the client and various departments: production, logistics, purchasing, billing, sales, and subcontractors

- Planning and organization of technical intervention campaigns on client sites

- Monitoring ongoing services

- Establishment and analysis of outstanding balances/KPIs with the client

- Preparation and participation in periodic meetings

- Handling complaints and disputes with support from the relevant department

- Research and contact with subcontractors in France and abroad

- Preparation of proposals

- Ensuring customer loyalty for contracted and non-contracted clients

- Following up on internal and external production (subcontractors)

- Processing customer requests

- ERP update

Key achievements:

- Reached sales targets

- Customer follow-up and loyalty

- Onboarding of new sales team members

- Technical training of resellers on products

✔️ Responsibilities:

- Listen to, analyze, and summarize customer needs

- Identify customer type

- Identify and propose the appropriate solution

- Quote a commercial offer

- Track deals

- Ensure customer loyalty

- Negotiation

- Follow up with prospects and clients

- Technical liaison with foreign suppliers

- Create an email campaign

Key achievements:

- Creation of an e-commerce store on a platform

- Social media optimization

- Communication plan for public relations

✔️ Responsibilities:

Marketing:

– Create newsletters

– Design communication materials

– Write blog articles

– Edit and maintain the website (WordPress)

– Manage and moderate social media

E-Commerce:

– Create the eBay store

– Manage online sales

– Manage online customer relations

– Plan communication actions

– Manage orders via Magento

– Competitive intelligence