Freelancer profile translated to English.
Back to original languageAbout Laurence
Management & Digital Assistant | Customer Relations
Save time and simplify your organization.
Manager, craftsman, or liberal professional, I help you 5 to 10 hours a week to regain control of your daily life.
With a dual expertise in administrative management and digital communication, I work on-site near me or remotely according to your needs.
🎯What I do for you:
-Customer Relations & Administration:Handling requests, preparing quotes, managing files, and customer follow-ups.
-Coordination & Organization:Liaising with your partners, managing schedules, and optimizing your internal tools.
-Digital Communication:Managing your professional pages (Google, social media), creating simple content, and enhancing your image.
✨My approach:
With 20 years of experience, I favor fluid and rigorous collaboration.
My goal is simple: free you from time-consuming tasks so you can focus on your core business.
Availability: 5 to 10 hours/week.
Let's talk about your needs and find the right solution together!
English
Basic
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- -Management Assistant, Customer Relations & DigitalJanuary 2022 - Today (4 years and 7 months)Rouen, France
Customer Relations & Sales Follow-up
*Management and organization of client requests:reception and processing of your incoming requests.*File Management & Follow-ups:follow-up on quotes and invoices to optimize your cash flow.*Opportunity Detection:strategic and personalized approach to identify prospect needs.Administrative Support & Coordination
*Quote Preparation:assistance with costing and quick sending of your commercial proposals.*Schedule Coordination:liaison between your clients, your teams, and your partners to streamline activity.*Internal Organization Assistance:optimization of your work tools to save you precious time.Communication & Digital Presence
*Content Management:creation and scheduling of adapted posts on Facebook, Instagram, and LinkedIn.*Community Management:responding to messages and comments to enhance your brand image.*Management of specialized groups:moderation and management of your private networks to retain your members.*Simple Visual Creation:design of posts and ads highlighting your professional expertise. - Cristal CoachingSkills Assessment Consultant - Certified CoachCONSULTING AND AUDITSJanuary 2019 - Today (7 years and 6 months)Rouen, FranceIndividual Support and Skills Assessment- Conducting personalized assessments to evaluate beneficiaries' skills, motivations, and aspirations.- Interviews to analyze professional and personal backgrounds, identifying strengths and areas for development.Skills and Qualities EvaluationIdentifying talents, know-how, and values to better guide professional and career change projects.Professional Project and Career ChangeSupport in defining a coherent professional project, including career change options and training recommendations.Post-Assessment Follow-upWriting summary reports and implementing personalized follow-up to ensure the progress of the professional project.
- Laurence P.Digital Marketing Project ManagerSOCIAL NETWORKSAugust 2020 - October 2021 (1 year and 2 months)💼Team Management and Sales Funnel Creation- Coordination and management of a dedicated team for the design, deployment, and optimization of high-performing sales funnels.- Monitoring the entire process, from strategy development to implementation, including necessary adjustments to ensure maximum funnel effectiveness.- KPI management to continuously evaluate and improve sales funnel performance and maximize conversion.🧑💼Client Support- Personalized advice to support clients in creating and optimizing their sales funnels.- Implementation of tailor-made solutions to meet specific client needs, guiding them towards strategies adapted to their business objectives.💡Client Support & Software Autonomy- Technical support to help clients navigate and master the tools necessary for managing their campaigns (CRM, marketing platforms, lead management tools).- Ongoing training and assistance to ensure client autonomy, enabling them to optimize and manage their campaigns independently and effectively.
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Education
- Commercial Action BTSCNED Lyon1996
Certifications
- Certified Consultant Coach RNCP Level 7 (Master 2)Linkup Coaching2019
- Skills Assessment PractitionerCom-C France2020