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Laurence GalvezLG

Laurence Galvez

Administrative assistant and customer relations service

On-demand
Montagnieu, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Laurence

I started my career in hospitality, which allowed me to acquire the basics of reception, courtesy, and listening.
My administrative assistant training began with a major women's lingerie brand, Dim-Playtex, then my career evolved as I became a sedentary sales representative and telesales agent for the business development of a sector of retail stores.

I also created and managed a Tea and Coffee shop, including product research, shop decoration organization, sales, and administrative management.

I have just completed a 4-year contract with an insurance company. I was in charge of the administrative management of an agency.


► My strengths:
-Ease in interpersonal and telephone communication
-Listening skills
-Rigor, organization
-Service-oriented
-Telesales experience
-Mastery of the French language, written and oral. (Emails and writing)
-Blog post writing

My project would be to find a company that would allow me to become a customer relations advisor, working remotely only, acting as an intermediary between the company and the customer, in order to handle requests by email or phone, answer questions, offer a feedback service (product returns, managing quote or payment follow-ups), and ensure good follow-up to enable a smooth purchasing experience.
E-commerce businesses or small companies might not have the time to handle these types of services and could delegate this part of the work to me.
  • French

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • DIM/PLAYTEX
    Sales assistant, sedentary sales representative, telesales
    FASHION AND COSMETICS
    September 2004 - April 2012 (7 years and 8 months)
    La Tour-du-Pin, France
    Commercial and administrative assistant, in charge of the French retail telesales department.
    Business development through additional sales. Commercial follow-up. Order entry and planning. Administrative management of a client portfolio.
    Techniques de ventes diplomatie sens du service client Aisance téléphonique
  • L'Instant Thé ou Café
    management - sales - administrative
    RETAIL (SMALL BUSINESS)
    February 2016 - January 2018 (1 year and 11 months)
    Bourgoin-Jallieu, France
    Manager. Complete creation of the company. Information research: suppliers, location, products, decoration items, customer management, customer loyalty, sales, creation of ideas to improve sales.
    Développement personnel recherches d'idées approfondies ventes administratif gestion stock et commercial autonomie patience

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Education

  • certification rédaction de contenus digitaux
    Organisme de formation Learning Shelter
    2024
    Stratégie de rédaction de contenus digitaux pour l'entreprise

Skill set

Categories

  • Other