Laurence Galvez

I started my career in hospitality, which allowed me to acquire the basics of reception, courtesy, and listening.

My administrative assistant training began with a major women's lingerie brand, Dim-Playtex, then my career evolved as I became a sedentary sales representative and telesales agent for the business development of a sector of retail stores.

I also created and managed a Tea and Coffee shop, including product research, shop decoration organization, sales, and administrative management.

I have just completed a 4-year contract with an insurance company. I was in charge of the administrative management of an agency.

► My strengths:

-Ease in interpersonal and telephone communication

-Listening skills

-Rigor, organization

-Service-oriented

-Telesales experience

-Mastery of the French language, written and oral. (Emails and writing)

-Blog post writing

My project would be to find a company that would allow me to become a customer relations advisor, working remotely only, acting as an intermediary between the company and the customer, in order to handle requests by email or phone, answer questions, offer a feedback service (product returns, managing quote or payment follow-ups), and ensure good follow-up to enable a smooth purchasing experience.

E-commerce businesses or small companies might not have the time to handle these types of services and could delegate this part of the work to me.