Freelancer profile translated to English.
Back to original languageAbout Laura Veronica
I am a bilingual (Spanish/English) Community Manager and Virtual Assistant with experience in social media management, customer service, and administrative support.
I have worked in the restaurant and hospitality sector performing administrative, operational, and customer service roles, as well as participating in the management of a bar, developing skills in organization, sales, coordination, and team management.
I specialize in helping companies and entrepreneurs improve their digital presence, optimize processes, and strengthen communication with their clients. I have experience in content creation, community management, post scheduling, and customer service on digital platforms such as Instagram and Facebook.
I also have experience in transcription and writing texts in Spanish and English, maintaining attention to detail, organization, and excellent written communication.
I can help you with:
✔ Social media management
✔ Content creation for Instagram and Facebook
✔ Customer service and virtual support
✔ Administrative management and task organization
✔ Handling messages, emails, and calendar
✔ Transcription and text writing
✔ Operational support for businesses and entrepreneurs
I am an organized, proactive, and results-oriented person, committed to providing efficient solutions and quality service.
Spanish
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- 3 Angeles Cocteles & pubCEOWINE AND SPIRITSAugust 2024 - Today (1 year and 10 months)Soacha, ColombiaI am the owner and manager of a bar, where I lead all areas of the business, from operational management to marketing strategy and customer service.I am responsible for creating social media content, interacting with customers, organizing the team, and optimizing processes to improve the customer experience and increase sales.This experience allows me to offer practical and real solutions to other businesses, especially in the service and entrepreneurship sector.
- Despacho juridicoADMINISTRATIVE SECRETARYDIGITAL AND ITJune 2023 - July 2024 (1 year and 1 month)Bogotá, ColombiaResponsible for administrative management and organization of legal documents, customer service, calendar management, and support in internal processes.I performed transcription of documents and manuals, file control, telephone support, and appointment coordination.I developed skills in organization, writing, handling confidential information, and attention to detail.
- Centro de formación- Escuela de AzafatasAdministrative Assistant and English TranscriptionEDUCATION AND E-LEARNINGJanuary 2022 - June 2023 (1 year and 5 months)Bogotá, ColombiaResponsible for transcribing texts and manuals in English, ensuring accuracy, coherence, and good writing.Support in administrative tasks, document organization, and information management.This experience strengthened my understanding of the English language, especially in written communication, as well as my attention to detail and organizational skills.
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Education
- Accounting AssistantSENA2014Formación como auxiliar contable en el SENA, con conocimientos en manejo de registros contables, facturación, organización de documentos financieros y uso de herramientas administrativas. Desarrollo de habilidades en Excel, control de información, atención al detalle y apoyo en procesos administrativos.
- Studies in Aesthetics and BeautyVpro Universidad Santo Tomás2025Formación en maquillaje profesional, maderoterapia y micropigmentación, desarrollando habilidades en atención al cliente, detalle, estética y servicio personalizado.
Certifications
- Accounting of commercial and financial operationsSENA2014
- BASIC IN OCCUPATIONAL HEALTHSENA2014