Laura Van Haren

As a Senior Reservations Employee, I am the first point of contact for guests wishing to book a stay in one of the unique hotels. I ensure a warm welcome from the first moment of contact and guide the booking process from A to Z.

• Advising guests about the different hotels, rooms, and packages.

• Ensuring flawless administrative processing of reservations.i

• Identifying commercial opportunities and contributing to optimizing occupancy rates.

• Collaborating with hotel teams to ensure a smooth guest experience.

• Providing travel advice to customers;

• Preparing quotes and booking trips for both private and business customers;

• Office Management: full responsibility for customers regarding file creation & all kinds of administration, payments from customer and to supplier;

• Financial administration;

• Performing all common administrative and commercial tasks involved in running a travel agency;

• Maintaining contact with customers before, during, and after the trip, handling complaints, after-sales.

• Website management, marketing activities

• Maintaining external communication via Social media.

Together with the service employees, I am the first point of contact for customers and the internal (administrative) process. I ensure the smooth running of the department. I thrive in a hectic environment where collegiality is highly valued. Service is my middle name and I often radiate it. Activities:

• First point of contact for customer inquiries

• The face / contact person for events