Freelancer profile translated to English.

Description

Hello! I'm Laura. I help brands and entrepreneurs free up their workload so they can focus on growing their business.

If you need a decisive and organized person to boost your online brand, I can help you with:

- Content creation and calendars: Monthly planning and strategy design for your networks.

- Social media and community management: Posting, attention, and agile response to messages and comments.

- Virtual assistance: Administrative and operational support for your day-to-day.

Let's talk, tell me what you need, and let's get started.

Languages

Workplace preferences

Remote only

Primarily works remotely

Konecta BTO
Customer Success
January 2023 - June 2026 (3 years and 5 months)
Strategic management of critical clients: negotiation of cancellations, user loyalty, and retention. Omnichannel support (phone, email, chat). Back Office management and specialized administrative support. Commercial calls for offer sales and client acquisition.
CRM Commercial strategy Customer management
Freelance
Digital Content Creation
April 2026 - April 2026
Production and editing of multimedia content for social media using Canva and CapCut. Monthly calendar planning and publication management using Metricol. Social media content strategy design.
Social networks Marketing Content creation and writing Copywriting
(Staff Global
Event Hostess
January 2020 - January 2022 (2 years)
Accompanying guide for international tours and visitor assistance at Camp Nou. Image hostess at conventions and congresses for brands like Nissan.
brand image

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