Freelancer profile translated to English.
Back to original languageAbout Laura
I support local authorities, associations, social and solidarity economy structures, companies, and private organizations in their transformation, structuring, and cooperation projects.
I work at the intersection of strategy, organization, change management, and service design.
My role: clarify objectives, responsibilities, decision-making processes, and governance arrangements, while helping teams better understand the needs of users, customers, residents, beneficiaries, or stakeholders.
My interventions notably focus on:
- Strategic and organizational diagnostics: objectifying pain points, analyzing operating methods, conducting interviews, clarifying roles, and formalizing an action plan;
- Facilitating strategic workshops: aligning decision-makers, engaging stakeholders, emerging trade-offs, and building a shared roadmap;
- Change management: securing implementation, supporting practice evolution, establishing steering rituals, and fostering project ownership;
- Service design and user support: mapping user, customer, or resident journeys, identifying breaking points, prototyping solutions, and preparing field tests.
I intervene in contexts of organizational transformation, multi-actor cooperation, social innovation, territorialization, service improvement, urban planning, or renewal, when projects require a better understanding of actual practices and adoption conditions.
Possible deliverables: shared diagnosis, stakeholder mapping, journey mapping, pain point analysis, roadmap, governance framework, change management plan, steering kit, facilitation or decision-making materials.
French
Native or bilingual
Can work on-site
Calais (up to 50km), Lille (up to 50km), Arras (up to 50km), Béthune (up to 50km), Paris (up to 50km)
Experience
- Hopital st camilleSupport for structuring a skills-based management systemMEDICALApril 2026 - Today (4 months)Paris, France- Develop a structured professional skills framework.- Clarify the role of management in skills development and the joint management of EPP (Employment and Skills Planning) and personalized professional projects.- Define the RACI for the skills development process and the development of the Skills Development Plan, and provide tools for stakeholders.
- Association Nationale Pour l'Intégration des personnes Handicapées MoteursSupport for structuring a common training departmentCIVIC AND SOCIAL ORGANIZATIONSFebruary 2026 - Today (6 months)Paris, France- Creation of a skills framework around the profession of AMP/AES (medical-psychological assistant).- Clarify the processes for identifying needs, developing, and implementing the skills development plan.- Structure a clear, shared skills development system adapted to the size of the association.
- Energies SBStructuring a public-private project and stakeholder engagementJanuary 2026 - February 2026 (1 month)Objective: make the project defensible before a dedicated commission.Intervention: clarification of steps, multi-audience argumentation, stakeholder engagement, formalization of support.Result: dossier accepted.
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Education
- M2i Training Indesign2016M2i Formation Indesign
- Master 2 (M2), Management of Social and Solidarity Economy EnterprisesInstitut administration des entreprises lille2010Master 2 (M2), Gestion des entreprises sociales et solidaires
Certifications
- Design Thinkingemy digital2023