About Laura
French
Native or bilingual
English
Conversational
Spanish
Conversational
Experience
- FeverxASMAccess Control CoordinatorSPORTSAugust 2025 - January 2026 (5 months)Clermont-Ferrand, Franceđ Marcel Michelin Stadium.đ Top 14 and EUROPEAN Cup matches, up to 18,000 spectators.- Training and supervision of teams: More than 30 staff members across 5 gates, parking areas, and VIP zones: training on scanner operation, different ticket types, team monitoring and feedback.- General coordination and supervision of access control: Presence in different areas, interface between technical teams and organization, interface between field teams and ticketing.- Logistics coordination: Preparation and setup of scanners before gate opening, deployment in different zones, and operational monitoring.- Customer reception and management: Assisting the public and resolving issues.- Reporting & follow-up: Post-event analysis, feedback, and continuous improvement.- Fever / ASM liaison.
- NovotelSeminar Customer Relations Manager - EventsHOSPITALITYApril 2025 - Today (1 year and 2 months)Clermont-Ferrand, France
- Ensure administrative follow-up of files.
- Coordinate event organization with various departments (catering, service, accommodation, technical, etc.).
- Day-of coordination to ensure smooth operation and respond to client requests.
- Client loyalty.
- Post-event follow-up.
- Develop revenue by proposing additional services.
- On Location - Paris 2024Hospitality SupervisorSPORTSJuly 2024 - August 2024 (1 month)Paris, France- Coordination of the setup of an information desk for the Olympic Games,- Management and coordination of the desk,- Management of a team of 2 to 4 people,- VIP customer reception.
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Education
- Master 2 Marketing and Commercial CommunicationUniversité Clermont Auvergne2017Plan de communication et marques, Stratégie Marketing, Relations presse, Négociation commerciale, Community management, Gestion de projets événementiels, PAO, ...
- Party Planner TrainingSuperplanner Academy2022