About Laura
- UGC Content Creator
- E-commerce Virtual Assistant
- Personalized messaging service, response within 24 hours
- Social media link to customer service
- Story animation
- Recruitment of UGC content creators
- Meta / TikTok / YouTube content planning
French
Native or bilingual
English
Fluent
Spanish
Fluent
Experience
- MaiasauraCommunity ManagerE-COMMERCEJanuary 2025 - Today (1 year and 7 months)Community Manager at Maïasaura, I am in charge of managing interactions with the community on social networks and via messages.My role is to respond to all requests within 24 hours, with clarity and professionalism, and to redirect customers to customer service when necessary.The objective is to ensure a smooth and reassuring experience, from the first contact to the complete resolution of the request.
- the shavest franceCommunity Manager Shavest FranceE-COMMERCEJuly 2023 - Today (3 years)
- Post Planning
- Community Building
- Customer Service
- Social Media Monitoring
- Stories
- Content Creation
- Institut Marie silvaCommunications OfficerHEALTH AND WELLNESSDecember 2023 - Today (2 years and 7 months)
- Meta Social Media Ads
- Event Organization
- Influencer Campaigns
- Social Media Management
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Education
- Bachelor's degree in Information and Communication (ISIC), Study of Information and CommunicationUniversité Bordeaux Montaigne (ex - Bordeaux 3)2020Licence information et communication (ISIC), Étude de l'information et de la communication