Freelancer profile translated to English.

Description

You didn't build your wellness brand to answer the same DM twice every day.

I support wellness and coaching brands with customer support that truly sounds like you: email, chat, Instagram DMs, onboarding new clients, and handling complaints and refunds with empathy. This way, you can focus on growing your business instead of your inbox.

I have 8 years of experience in customer and guest-oriented roles, including at AIDA Cruises, where I coordinated groups of up to 400 people. I am also YTT200 certified, which means I truly understand the wellness world, not just the support side of it.

Everything I do runs asynchronously: no calls, no waiting in live chat, just fast and reliable answers. Native German speaker, fluent in English. Currently still in Germany, from August in Bali, I will work remotely in any case.

If your inbox feels like a second job, let's talk.

Industry field of expertise

Languages

German
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Freelance
Customer Support Specialist for Wellness & Coaching Brands
HEALTH AND WELLNESS
January 2026 - Today (6 months)
I offer freelance customer support for wellness and coaching brands. This includes email support, chat, Instagram DM management, onboarding new clients, and handling complaints and refunds with empathy. I work 100% asynchronously, so no calls or live chat windows, but fast and reliable written answers. Thanks to my YTT200 certification, I understand not only the support but also the mindset and language of the wellness industry. Independent, reliable, and across time zones.
Instagram DM Management Customer Support Customer Retention Email & Inbox Complaint Management
AIDA Cruises
Customer Advisor
September 2023 - March 2025 (1 year and 6 months)
Advised and sold international excursion packages to guests on board. Accompanied excursions and ensured smooth on-site operations. Handled daily office administration including correspondence, scheduling and next-day logistics coordination. Delivered presentations to large groups and managed guest concerns directly.
HUK-COBURG Versicherung
Insurance Financial Advisor
January 2021 - July 2023 (2 years and 6 months)
Conducted telephone advisory calls and created insurance offers for new and existing clients. Trained and coached new team members on products, processes and customer communication. Maintained client records and handled administrative correspondence.