Freelancer profile translated to English.
Back to original languageAbout Laura
I help European companies manage digital operations and customer support efficiently, clearly, and with a focus on user experience.
I have over 10 years of experience in the healthcare sector, with the last few years working in digital environments, managing processes, tools, and communication flows with international patients and users.
I can support customer support and backoffice projects (email, tickets, digital portals), as well as digital operations, user onboarding, documentation, and process improvement, especially in sectors like health, insurance, and B2B services.
I work in multilingual environments (German, English, French, and Spanish), with a special focus on clear and professional written communication. I adapt quickly to new tools and collaborate autonomously and organizedly in remote teams.
I am looking for remote collaborations by the hour or for specific projects, where I can contribute structure, reliability, and a polished digital experience for both users and internal teams.
Spanish
Native or bilingual
English
Fluent
German
Fluent
French
Conversational
Remote only
Primarily works remotely
Experience
- BAVIERA CLINICQA TESTER- DIGITAL IMPLEMENTATIONMEDICALNovember 2020 - Today (5 years and 7 months)Alicante, SpainQA tester, Betatester, with experience in implementing projects in clinics in Spain, Germany and Italy, and customer service. I have participated in the UX research part of the digital project of the whole company. Targets achieved always on time, high degree of satisfaction of both employees and management.
- BAVIERA CLINICAUXILIARY NURSEJanuary 2012 - January 2020 (8 years)Management of the Medical Director's consultations. Translation and assistance to German, English and French patients. Carrying out tests in various specialities and recruiting new patients. Telephone, personal and mail management, financing.
- FERTILITY CLINICINTERNATIONALJanuary 2008 - January 2012 (4 years)Comprehensive care for international patients.Translation for patients during consultations, end-to-end emotional support until the baby's first year of life, 24/7 email and telephone support for international patients.
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Education
- UX/UI DesignNUCLIO DIGITAL SCHOOL2025UX/UI Design
- Intermediate vocational training, BusinessTHE POWER BUSINESS SCHOOL2022Intermediate vocational training, Business