About Laura
French
Native or bilingual
English
Basic
Experience
- CasanovaCUSTOMER ADVISORTELECOMMUNICATIONSSeptember 2025 - June 2026 (9 months)Paris, FranceAnswering callsQualifying hot and cold leadsHandling emails (50/70 emails per day)After-sales service management
- DECOINPARISCUSTOMER ADVISORRETAIL (SMALL BUSINESS)April 2022 - September 2025 (3 years and 5 months)Herblay-sur-Seine, FranceProspecting in the morningClient appointmentsProcessing invoices and emails + AFTER SALES SERVICESelling by phoneAdvising
- expert habitatCOMMERCIALE ET SECRETAIREARCHITECTURE AND URBAN PLANNINGAugust 2020 - April 2022 (1 year and 8 months)Herblay-sur-Seine, FranceChargée de Clientèle & Coordinatrice Administratif – Secteur Habitat🏠- 📞 Responsable de la gestion des appels entrants et sortants (relation client multicanal)- 📅 Prise de rendez-vous qualifiés et planification des agendas- 🗂️ Coordination administrative : secrétariat, traitement de texte, saisie et gestion de données- 🤝 Interlocutrice clé entre les clients et les équipes internes
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Education
- FIRST AID TRAININGAUGUSTE ESCOFFIER SCHOOL OF PASTRY2018FORMATION PREMIER SECOURS