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Laura L.LL

Laura L.

CUSTOMER ADVISOR

€150/day
Montigny-lès-Cormeilles, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Laura

Hello,

I am Laura, an independent customer advisor with over 5 years of experience in customer relations, commercial, and administrative support.

Throughout my career, I have developed diverse skills in several business sectors, particularly in moving, insurance, and furniture.
This variety of experiences has allowed me to acquire a great capacity for adaptation, excellent organization, and a quick understanding of each company's needs.

Rigorous, responsive, and with an excellent sense of service, I support my clients in their administrative and commercial tasks to save them time and optimize their daily management.

My skills include:
• Customer relationship management
• Responding to and tracking emails
• Administrative management
• Drafting reports and professional documents
• Scheduling and organizing appointments
• Commercial follow-up
• Client file management
• Remote coordination and assistance

Versatile and curious, I enjoy discovering new business sectors and taking on new challenges. This ability to evolve in varied environments allows me to quickly integrate into your teams and effectively understand your challenges.

My goal is to provide you with reliable, professional, and personalized support to contribute to the development of your business.

I look forward to discussing your needs.
  • French

    Native or bilingual

  • English

    Basic

Remote only
Primarily works remotely

Experience

  • Casanova
    CUSTOMER ADVISOR
    TELECOMMUNICATIONS
    September 2025 - June 2026 (9 months)
    Paris, France
    Answering calls
    Qualifying hot and cold leads
    Handling emails (50/70 emails per day)
    After-sales service management
    Microsoft Excel Microsoft Word Writing Dispute Resolution Gestion mails
  • DECOINPARIS
    CUSTOMER ADVISOR
    RETAIL (SMALL BUSINESS)
    April 2022 - September 2025 (3 years and 5 months)
    Herblay-sur-Seine, France
    Prospecting in the morning
    Client appointments
    Processing invoices and emails + AFTER SALES SERVICE
    Selling by phone
    Advising
    Team Management Project Management Telesales Gestion mails Telecommunications
  • expert habitat
    COMMERCIALE ET SECRETAIRE
    ARCHITECTURE AND URBAN PLANNING
    August 2020 - April 2022 (1 year and 8 months)
    Herblay-sur-Seine, France
    Chargée de Clientèle & Coordinatrice Administratif – Secteur Habitat🏠

    - 📞 Responsable de la gestion des appels entrants et sortants (relation client multicanal)

    - 📅 Prise de rendez-vous qualifiés et planification des agendas

    - 🗂️ Coordination administrative : secrétariat, traitement de texte, saisie et gestion de données

    - 🤝 Interlocutrice clé entre les clients et les équipes internes
    Gestion administrative Prospection téléphonique Microsoft Word Microsoft Office Planning stratégique

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Education

  • FIRST AID TRAINING
    AUGUSTE ESCOFFIER SCHOOL OF PASTRY
    2018
    FORMATION PREMIER SECOURS

Skill set

Categories