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Description

Administrative and virtual assistant, I support professionals in managing their administrative tasks remotely.

Serious, organized, and responsive, I can intervene on:

• email and calendar management

• data entry and document tracking

• administrative organization

• customer service and request tracking

• remote secretarial tasks

My goal is to help businesses and freelancers save time through reliable and efficient administrative support.

Available for one-off or regular freelance assignments, remotely.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

multimika
Administrative Secretary
CIVIL ENGINEERING
February 2021 - Today (5 years and 4 months)
Lempdes, France
Since February 2021, I have been working as an administrative secretary. I manage daily administrative tasks and provide operational support for a professional activity.

My main responsibilities include:

Routine administrative management (email processing, document filing and archiving, file tracking)
Quote and invoice management (creation, sending, tracking, and updating)
Basic accounting monitoring (preparation of accounting elements, simple reconciliations, payment tracking)
Customer follow-up and payment tracking
Organization and planning (scheduling, appointments, internal coordination)
Professional document writing (letters, quotes, reports)
Liaising with clients and service providers to ensure smooth communication flow
Remote Secretarial Services Quotes and Invoicing Customer Relations Customer Satisfaction Microsoft Word
Caisse d'Epargne
Wealth Management Advisor
BANKING AND INSURANCE
October 2018 - October 2024 (6 years)
Cournon-d'Auvergne, France
Formerly a wealth management advisor in a bank, I have developed solid experience in client support, administrative management, and file tracking.

Accustomed to working with rigor, confidentiality, and organization, I have acquired skills in:
• client file management and tracking
• customer relations and personalized support
• administrative and documentary management
• organization and planning
• processing sensitive and confidential information
• administrative follow-up and coordination

Today, I offer my services in remote administrative assistance and secretarial work to support professionals in their daily organization.

Available for freelance or one-off remote assignments.
Customer Relations Phone and In-Person Reception Compliance Appointment Scheduling Customer Satisfaction
Société Générale
Customer Service Representative
December 2008 - January 2018 (9 years and 1 month)
Telephone reception, appointment management, agenda optimization, complaint handling. Management and follow-up of customer relations (compliance and administrative).