Freelancer profile translated to English.
Back to original languageAbout Laura
Hello, and nice to meet you :)
I have been working as a Customer Care specialist in various Start-ups for over 5 years, and I have completed the intensive Customer Success Manager training at Kare School (certification obtained in February 2025).
My goal is to support your clients with excellence throughout their journey and to make them ambassadors for your brand.
I am available for short, medium, or long-term assignments.
Have a great day,
See you soon!
French
Native or bilingual
English
Fluent
Spanish
Basic
Italian
Basic
Can work on-site
Paris 12e Arrondissement (up to 50km)
Experience
- Beta Gouv - DINUML'Annuaire des Entreprises- Head of User SupportPUBLIC SECTORMarch 2025 - Today (1 year and 3 months)Handling incoming requests requiring knowledge on the following topics: API, open data, companies, administrationsSupport optimizationUpdating internal documentationWorking with other teams on continuous service improvement
- Beta Gouv - DINUMDispositif Pass Sport- Support OfficerSPORTSSeptember 2024 - December 2024 (3 months)Paris, FranceHandling requests from Pass Sport beneficiariesAssistance with purchasing and using the Pass.Creating Passes after verifying eligibility.Communication and operations
- EN VOITURE SIMONECustomer CareTRANSPORTATIONMarch 2023 - September 2024 (1 year and 7 months)Paris, France● Assist driving license candidates: managing assistance requests, complaints, handling emergency situations● Be the point of contact for clients and find appropriate solutions● Collaborate with the Level 1 team when complex requests are escalated● Gather information and report malfunctions to improve the product● For Teachers:- respond to emergencies related to exam organization- build trust- communicate with the Supply team by reporting any relevant problems or information● Assist driving license candidates: managing assistance requests, complaints, handling emergency situations ● Be the point of contact for clients and find appropriate solutions ● Collaborate with the Level 1 team when complex requests are escalated ● Gather information and report malfunctions to improve the product ● For Teachers: - respond to emergencies related to exam organization - build trust - communicate with the Supply team by reporting any relevant problems or information
Reviews
Xavier
L'Annuaire des Entreprises
Less than 1 year project
-
Reviewed on 11/21/2025
Laura worked with us as a Customer Success. She is an excellent candidate, autonomous and efficient, capable of quickly understanding business issues and who takes pride in a job well done. I recommend her!
Recommendations
MB
FU
+3
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- BaccalaureateLycée Jeanne Hachette (Beauvais)2004Littéraire option art dramatique
- Sociology DegreeFaculté Jules Verne (Amiens)2007Sociologie spécialité anthropologie
Certifications
- Practitioner in Ericksonian HypnosisA.R.C.H.E.2010
Skill set (50)
Categories
- Other