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Laura CabassonLC

Laura Cabasson

Virtual Assistant / Medical Coordinator

€180/day
Genève, CH
3-7 years
Administrative Management
Planning
Medical Communication
Executive Assistance
Client Relations

Average response time: 1 hour

Freelancer profile translated to English.
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About Laura

Registered nurse and former medical coordinator in a renowned health center between Geneva and Zurich, I now support health and wellness professionals in the smooth management of their activities.

With several years of experience in coordinating medical teams, managing files, and interdisciplinary communication, I help you save time and regain clear, human, and efficient organization.

🎯 What I can handle:
- Calendar management, appointment scheduling, team coordination
- Sorting, drafting, and tracking emails and administrative documents
- Layout of educational materials, reports, newsletters
- Patient/client file management (with strict confidentiality)
- Logistical organization of training sessions, workshops, or conferences

✅ My strengths:
- Sense of rigor and confidentiality (hospital experience)
- Clear and caring communication
- Precise and autonomous organization
- Mastery of digital tools

  • French

    Native or bilingual

  • English

    Native or bilingual

  • Spanish

    Conversational

Remote only
Primarily works remotely

Experience

  • The Kusnacht practice
    INTERNATIONAL MEDICAL COORDINATOR / NURSE
    MEDICAL
    February 2024 - October 2025 (1 year and 8 months)
    Genève, Switzerland
    • Participation in planning medical stays for international and UHNWI clientele, from initial contact to post-treatment follow-up.
    • Supervision of high-end client experience: personalized welcome, anticipation of needs, daily visits, accompaniment to complex appointments, verification of comfort and services.
    • Organization of team feedback.
    • Interdisciplinary coordination (doctors, therapists, hospitality, transport, catering) and complex agenda management.
    • Creation and maintenance of partnerships with external providers.
    • Management of urgent situations: rapid resolution of last-minute requests, program adjustments, last-minute accompaniments, etc.
    • Organization of internal training.
    High-end Client Relations Medical Coordination Interdisciplinary Communication Planning
  • Fondation Urgences Santé
    HEALTH CALL REGULATOR NURSE
    MEDICAL
    June 2022 - January 2024 (1 year and 7 months)
    Lausanne, Switzerland
    • Rapid clinical assessment of urgent situations: analysis of incoming calls, identification of the degree of urgency and determination of the necessary response level (medical, paramedical, or logistical). Ability to perform precise triage in a minimum of time, with discernment and composure.
    • Coordination of medical and paramedical responders: organization and follow-up of interventions between doctors, hospitals, emergency services, ambulances, and families.
    • Simultaneous management of multiple interlocutors in a high-decision-making intensity environment.
    • Real-time communication and transmission of vital information: clear, concise, and empathetic exchanges with patients, relatives, and intervention teams.
    • Stress management and rapid decision-making: maintaining a high level of performance and concentration in emergency situations.
    • Interdisciplinary work and collaborative coordination: interface between different medical departments, transporters, and hospital reception facilities.
    • Tracking and traceability of calls and interventions: precise documentation of exchanges, decisions, and intervention times, in absolute respect of medical confidentiality and internal procedures.
    • Participation in the continuous improvement of regulation protocols.
    Medical Communication Emergency Prioritization Responder Coordination Stress Management Rapid Decision Making
  • Hotel InternContinental Carlton Cannes
    CUSTOMER SERVICE AGENT
    HOSPITALITY
    January 2014 - January 2020 (6 years)
    Cannes, France
    ON TEMPORARY ASSIGNMENTS DURING SUMMER AND FESTIVAL SEASONS

    • Telephone reception and response to personalized requests from international clientele.
    • Coordination between departments to ensure impeccable service and a smooth experience.
    • Personalized advice to VIP clients on local events, cultural activities, high-end dining, and exclusive experiences in Cannes and surrounding areas.
    • Tactful and discreet complaint management.
    High-end Client Relations VIP Experience Intercultural Communication Complaint Management Customer Service
Check out Laura's experience

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Education

  • NURSING DIPLOMA
    IFSILaCroix-Rouge|NiceFrance|2011-2014
    DIPLÔME D'INFIRMIÈRE
  • FIRST AID CARE TRAINING
    IFSILaCroix-Rouge|NiceFrance|2014
    AFGSU SOINS DE SECOURS
Check out Laura's education

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