About Laura
French
Native or bilingual
Experience
- Groupama GRAACustomer Relations Officer (Individuals)January 2019 - January 2026 (7 years)Saint-Amand-Montrond, France• ▪ Management of a client portfolio: administrative follow-up of contracts• ▪ Processing requests by email, phone, and mail• ▪ Follow-ups, file tracking, and partner coordination Insurance consulting (property and personal) and customer loyalty
- APCC Énergies RenouvelablesSales ManagerJanuary 2010 - January 2018 (8 years)92000 Nanterre, FranceAdministrative management of quotes, orders, and invoicing• ▪ Performance monitoring and dashboards• ▪ Team management and organization• ▪ Inventory and supply management
- Trans MiragAssistant Branch ManagerJanuary 2003 - January 2010 (7 years)92600 Asnières-sur-Seine, France• ▪ Administrative, social, and commercial management• ▪ Payroll management and customer invoicing• ▪ Route and schedule organization
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Education
- 5S MethodKaizen InstituteMéthode 5S
- Mercury International MethodMéthode Mercury Internationale