Latifa Laouedj

Sales Administration Manager at ROBE Lighting France, I manage the entire Sales Administration process and ensure the reliability of order processing, invoicing, delivery tracking, and customer satisfaction, in close coordination with the headquarters in the Czech Republic and internal teams.

Main missions:

Manage, structure, and develop the ADV France team

Supervise the processing of customer orders in France and abroad

Ensure compliance with commercial and contractual terms

Manage invoicing and monitor customer outstanding balances

Coordinate exchanges between sales, logistics, production, and finance teams

Manage customer disputes and high-stakes cases

Ensure a high level of service quality and customer satisfaction

Optimize ADV processes and tools (ERP, reporting)

Key skills:

Leadership and organizational skills

Rigor, reliability, and strong customer focus

Ability to work transversally and manage priorities

Excellent written and oral communication

Performance indicators

Customer satisfaction level

Compliance with invoicing deadlines

Monitoring and control of customer outstanding balances

Smooth and reliable order processing.

Record orders and deadlines. (Ensure that deliveries are made on time). Enter and edit the elements necessary for delivery and invoicing).

Post-production (book hotels for technicians and inform them about the process, ensure all elements are transmitted to the client before the service).

Update schedules and dashboards.

Keep sales representatives and the sales management informed of customer follow-up.

Detect and identify relevant public tender opportunities on platforms