About Lata
Switching on the hearts and minds of Boards, C-Suite, Executive Teams, Senior Leaders and frontline managers and teams with integrated Change Management strategies and programs to support major organisational transformations in key industries including Retail, Financial Services, Manufacturing, Fast-Moving Consumer Goods, and Government. Founder & CEO of Change Management Consultancy Passion Pioneers and the creator of the Leading Successful Change program. Accredited in Change Management Foundation & Practitioner through APMG International, with a Bachelor of Arts (Media and Communications) from University of Sydney with a High Distinction average. Also certified in Neuro-Linguistic Programming (NLP) and Coaching. Clients and previous employers have included Dunbrae Group of Companies, D&AD Shift Program powered by Google and Adidas, QBE, Woolworths Group, City of Parramatta, Suncorp, ANZ, and Lion, along with niche advertising agencies. Project and transformation work has included: enterprise resource platform (ERP), career capability programs, global cultural transformation, workforce management and forecasting, operating model changes, enterprise agreement implementation, mobility app, technology upgrades, and new product development with personalisation. Project experience across both Agile, Design Thinking, and Waterfall methodologies. A passion for driving positive, sustainable change through Customer Experience (CX), People Experience (PX) and User Experience (UX), and supporting leaders, teams and departments through restructures and operating model changes, especially when driven by digital transformation and the future of work. Key skills in Change Management (strategy, planning and implementation), Change capability, communications, training, strategy, process, workshop facilitation, stakeholder engagement and management, data and reporting, influencing skills, marketing, sales strategy, career coaching and leadership coaching.
English
Native or bilingual
French
Basic
Can work on-site
Amsterdam (up to 10km)
Experience
- Passion Pioneers AustraliaFounder & Chief Executive OfficerCONSULTING AND AUDITSMarch 2015 - Today (11 years and 3 months)I provide Change Management Consulting to trailblazing leaders looking to fast-track their transformations with smart, sustainable strategies. I help get senior stakeholders on board, teams adopting new ways of working, and ambitious visions achieved for true Return on Investment.Key Projects:Change Management leadership capability and strategic vision and roadmap for Executive Team and Senior Leadership for a medium-sized NGO.Change Management strategy, planning, capability and business readiness for the Enterprise Resource Platform (ERP) development and delivery for a medium-sized Manufacturing company.Capability workshops and coaching for a global philanthropic career development program in the Design and Advertising industry.Key Responsibilities:Completing Change Needs Analysis in line with strategic goals of transformationAssessing Change risks and opportunities within an organisational, industry and macro contextWorking with Boards, C-Suites, Executives, and Senior Leaders to define Change Strategy and provide Steering Committee updatesPartnering with project teams to develop Change Strategy and Plan for implementation and embedCapability and coaching of internal leaders and teams in Change Management concepts, tools and deliveryWorking with national/global teams for integrated Change approach and implementationKey Achievements:Facilitated Board and Executive Team Change Vision and Benefits Mapping workshops for commitment, buy in and belief in the transformation and use to develop Change brand, theme and key messagingDeveloped and facilitated Governance Model workshop within 1 week with key Executive and Senior Leader stakeholdersLed global Business Town Halls by function to reduce silo culture across organisationImplemented first employee engagement pulses in organisation to be embedded as ongoing engagement surveyDeveloped Customer Communication Strategy and Plan for ERP implementation that would affect thousands of customers nationwide
- QBEChange and Engagement LeadBANKING AND INSURANCEJanuary 2021 - July 2021 (6 months)Sydney, AustraliaKey Projects:2021 – Global cultural transformation endorsed by Board to diagnose and design a new global culture for 12,000 employees.Key Responsibilities:· Leading change engagement and culture activation for global cultural transformation program.· Setting up and engaging culture networks of 20 senior leaders and ~110 junior team members.· Planning, designing and facilitating sessions, workshops and calls with culture networks, business teams and senior leaders.· Scheduling Board and Executive Team one-on-one sessions with the program.· Participating in designing, hosting, curating, and judging the Culture Hack, an employee crowdsourcing activity for ideas hosted on an innovation platform.· Working with external consultants and internal team on culture design activities.· Participating in portfolio rhythms and ways of working, supporting our move to Agile practices.Key Achievements:· Co-designed interactive Senior Leader Call with 120 executives and senior leaders from across the globe to collaborate and connect on culture.· Supported the design, development and launch of the first ever global hackathon for 12,000 employees using the Crowdicity platform from Medallia within 2 months.
- Woolworths GroupChange Manager / Senior Change ManagerRETAIL (LARGE RETAILERS)October 2018 - January 2021 (2 years and 3 months)Sydney NSW 2000, AustraliaOrganisational change management, capability and advisory at Woolworths Group in Supermarkets business.Key Projects:2020 - COVID-19 essential services workforce pivot strategy, hiring, onboarding and offboarding model.2020 - Kronos Workforce Management digital transformation Proof of Concept of rostering and scheduling systems, delivered in an Agile tribal model with digital visual management board.2019 – Customer Operating Model Culture & People stream to stores nationally impacting over 10,000 roles, incl. role redundancies, recruitment, and new model launch.2018 - Woolworths Supermarkets Enterprise Agreement rollout to stores nationally impacting over 100,000 people, incl. Time & Attendance system transformation and focus on compliance and support model.Delivered the Change implementation to stores for the Supermarkets Enterprise Agreement, including technology, process, operational, and behavioural change. This change covered over 100,000 staff across 1,000 stores nationally, with a focus on compliance requirements and support model in Phase 1.Key Responsibilities:· Identifying change impacts and risks to build change management approach and plan with key business stakeholders.· Defining project structure and governance, roles and responsibilities.· Coaching and developing business stream leads in project management and change delivery.· Development and delivery of immersion sessions and experiential training.· Coordinating the delivery of digital and printed training and launch materials.· Updating forms, policies, and procedures.· Leading readiness huddles, warranty period meetings and issue resolution.· Driving sustainability in BAU through Sustainability Plan and Change Handover.· Supporting the internal Change Community, incl. developing templates and techniques and participating in discussions, community meetings, coaching circles, and social events.
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Education
- Leading Successful ChangePassion Pioneers2021
- Certificate III in Micro Business Operations - Comply with regulatory, taxation and insurance requirementsParramatta Community College2018