Freelancer profile translated to English.

Description

I have been intervening in companies as a Transition Manager for 6 years, with 9 missions to my credit: from audit to transformation steering.

Customer Service / Sales Administration Expert with a 360-degree and cross-functional vision, I support companies - Executives, Managers and Operational Employees - and help them to:

- structure and/or reorganize their Customer Service

- optimize processes

- break down silos and develop communication

- leverage IT tools, particularly ERPs, to eliminate non-value-added tasks

- improve customer satisfaction

- evolve or implement steering and performance indicators.

Some sectors in which I have worked:

- Pharmaceutical

- Agri-food

- Energy (Oil & Gas)

- Automotive

- Fluid Technologies

Industry field of expertise

Languages

English
Fluent
French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km), Dijon (up to 100km), Bordeaux (up to 100km), Lyon (up to 100km), Strasbourg (up to 50km)

SRC-Perf Consulting
Founder
CONSULTING AND AUDITS
January 2021 - Today (5 years and 5 months)
Les Experts Bénévoles Engagés
Freelance Operational Strategy Consultant
CONSULTING AND AUDITS
March 2020 - December 2020 (9 months)
Paris, France
Engaged within a collective of volunteer experts alongside VSEs / SMEs, serving crisis management and business recovery.
ETS Soufflet J
Project Manager - Commerce and Distribution Expert
AGRICULTURE
July 2018 - October 2019 (1 year and 4 months)
Aube, France
Group Transformation Project (SAP)
Management of the Blueprint Phase
- Collection & analysis of "as is" processes and situation
- Identification of business needs
- Planning, organization & facilitation of workshops
- Document writing (Functional specifications and minutes)
- Definition of the Core Model
- Recommendations on standard SAP SD 4HANA procedures (98%) vs specific developments