Freelancer profile translated to English.

Description

I searched for my calling for a long time, until the day I realized that assistance was obvious to me.

Because my job is to offer freedom.

Imagine:you arrive at the office, and everything is already there. Your priorities are clear, your tasks are planned, your files are processed. You can finally concentrate on what really matters... without the burden of administrative tasks on your shoulders.

That's the essence of what I do: bring a little peace to your day. Because your time is precious, and you deserve to work peacefully.

With 7 years of experience in administrative and executive assistance, I handle the management of your agenda, your emails, your invoicing, your customer service, your debt collection... and much more.

Languages

French
Native or bilingual
English
Native or bilingual
Malagasy
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Freelance
Virtual Assistant
March 2021 - Today (5 years and 3 months)
Management and follow-up of administrative tasks
Customer relationship management
Mailings and customer service
Creation of sales documents
Management of schedules, meeting coordination and report preparation
Dashboard monitoring
Preparation of supplier payments
Debt collection and payment follow-up

Accounting management
Debt collection Accounting Customer Service CRM Sales Management
Téléperformance
Quality Officer
June 2022 - March 2023 (9 months)
Madagascar
Evaluation of advisor performance, identification of customer satisfaction and dissatisfaction levers, development of improvement plans. Continuous training, performance indicator monitoring.
Téléperformance Madagascar
Customer Advisor
March 2021 - June 2022 (1 year and 3 months)
Identification of customer satisfaction and dissatisfaction levers
Quality monitoring
Employee training
Customer calls