Freelancer profile translated to English.

Description

I support companies in improving their quality of service, organizing their support, and satisfying their customers.

I have worked on different types of support (messages, email, chat, social media), which allows me to provide a quick, clear, and structured response to user requests.

What I can handle:

Complete customer support management
Responding to tickets / messages / emails
Implementing or optimizing processes
Sorting & prioritizing requests
Support team management (if necessary)
Use of CRM & support tools
Analyzing customer feedback and continuous improvement

My strengths:

Responsiveness and service orientation
Excellent interpersonal skills
Organization + ability to handle a large volume of messages
Clear and professional communication

Objective: help your company offer a smooth, fast, and quality customer experience.

👉 I am available for one-off or ongoing missions.

Industry field of expertise

Languages

French
Native or bilingual
English
Basic

Workplace preferences

Remote only

Primarily works remotely

Individuel
Virtual Assistant
SOCIAL NETWORKS
September 2022 - October 2022 (1 month)
Paris, France
- Created a contact spreadsheet
- Email prospecting
- Contact research
- Data entry
Freelance Sales Prospecting Project Management Customer Relationship Management (CRM) Teamwork Typing Microsoft Excel
Leptidigital France
SEO Virtual Assistant
March 2023 - August 2023 (5 months)
Content creation using ChatGPT-4
Content optimization
Link building
Analysis and monitoring
Designer on CANVA
Grossiste
Sales Assistant
CONSULTING AND AUDITS
August 2022 - Today (3 years and 10 months)
Antsirabe, Madagascar
- Taking customer orders by phone
- Archiving incoming/outgoing invoices
- Following up on unpaid invoices
- Daily inventory
- Preparing quotes/invoices
- Configuring online payment tools