Freelancer profile translated to English.
Back to original languageAbout Landry
Looking for reliable technical support to manage your identities, accesses, and users?
You've come to the right place.
I am a Helpdesk & IAM Support with 7 years of customer service experience, including several freelance assignments dedicated to access security (Eurofiber, Arte Studio Lab, Kalendes).
🔐 Identity & Access Management (IAM)
👉 Active Directory, Adaxes, Entra ID, LDAP, VPN
👉 Keycloak, GLPI – account creation, roles, lifecycle management
👉 SSO / SAML / OIDC – authentication & federation
👉 Provisioning / deprovisioning, RBAC & ABAC
🧑💻 Level 1 & 2 User Support
👉 Windows, macOS, Linux – access incidents, permissions, authentication
👉 Zendesk, GLPI, Jira, HubSpot, Intercom, Crisp
👉 SLA monitoring, prioritization, procedure & macro writing
🖥️ Infrastructure & Networks
👉 TCP/IP, VLAN, VPN notions (CCNA in progress – Cisco Networking Academy)
👉 Systems & Networks Senior Technician training
📆 Available Monday to Sunday, remote or hybrid (Metz / Luxembourg / France)
🇫🇷 Native French – 🇬🇧 English C1
💬 Shall we discuss your IAM / support project? ⚡️ Quick response.
French
Native or bilingual
English
Fluent
Can work on-site
Metz (up to 50km), Metz (up to 50km), Luxembourg (up to 50km)
Experience
- EurofiberIT Support L1 + Identity & Access Security (IAM) + Odoo ERP SupportTELECOMMUNICATIONSFebruary 2025 - January 2026 (11 months)Issy-les-Moulineaux, France
- Identity management, access security, and account management in an IAM context (provisioning/de-provisioning), monitoring application access rights (Active Directory, Adaxes, VPN).
- Account and authorization administration in Keycloak and GLPI for client portal access: account creation, role assignment, access lifecycle management.
- User assistance for logging in and accessing applications via SSO / SAML within the group's IAM policies.
- Level 1 technical support for the group's various departments: access incidents, permissions, authentication.
- Odoo ERP support.
- Arte Studio LabLevel 1 Technical Support – IAM, SSO, VOD Platform (Freelance)May 2024 - February 2025 (9 months)Issy-les-Moulineaux, France
- Support for end-users with their account and platform logins (IAM, authentication, SSO, access management and security).
- Handling user requests for connection, purchase, or content viewing issues when FAQ solutions are insufficient.
- Personalized assistance via email through Zendesk and by phone, including screen sharing if necessary.
- Identifying and reporting technical anomalies to the development team via Redmine.
- KalendesCustomer Service Manager - Software SupportSOFTWARE PUBLISHINGAugust 2021 - April 2024 (2 years and 9 months)92500 Rueil-Malmaison, FranceManaged a Software Support team (Kalendes cash register software), supervising 4 people, implementing Level 1 / 2 / 3 processes.Assisted clients in configuring access for their employees to the software: creating accounts, defining rights and roles, within a logic of identity and access management and security (IAM).Close collaboration with the R&D department for more complex troubleshooting.Tested the solution before deployment, analyzed needs and post-launch anomalies, prioritized fixes.Wrote and updated help center articles, created video tutorials.Created and maintained macros / response templates to standardize support procedures.Troubleshot customer issues via phone and Live Chat (Crisp), managed email tickets.
Reviews
Thibault
Evaluo
Reviewed on 3/13/2024
Great professionalism and efficiency, I thank Landry for the quality of his customer service management during the missions offered.
Victoria
Sleem
Reviewed on 6/20/2023
I highly recommend Landry! First assignment went very well. We asked him to manage Customer Support (responding to customer requests, managing operations, processes...). He is attentive, takes feedback into account, seeks to quickly improve his skills and become autonomous. He quickly got the hang of our back office, not to mention the Crisp chat which he knows very well. Finally, it's a pleasure to work with Landry: always in a good mood and positive.
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Education
- Mechatronics Engineer, Specialization in Vehicle Assistance Process Engineering, Mechatronics EngineerConservatoire National des Arts et Métiers2018Ingénieur Mécatronique, Spécialité Ingénierie Des Process d'Assistance aux Véhicules, Ingénieur Mécatronique
- B3 Digital Marketing & Social Media, Digital MarketingDigital College2019B3 Marketing Digital & Social Media, Marketing digital